Housekeeping House Attendant

Accor Hotels; Long Beach (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated House Attendant to join their team in a luxury hotel setting. This role involves providing exceptional service to guests, maintaining cleanliness throughout the property, and assisting with various housekeeping tasks. The ideal candidate will have a positive attitude, strong communication skills, and a commitment to delivering high-quality customer service. Join a dynamic team where your contributions will enhance the guest experience and ensure a welcoming atmosphere. This is a fantastic opportunity to grow within a renowned hotel brand and make a meaningful impact on guests' stays.

Benefits

Discounted hotel rooms

Food & beverage rates

Learning programs for growth

Corporate Social Responsibility activities

Qualifications

• Preferred previous housekeeping experience in a luxury environment.
• Strong guest service orientation and ability to multitask efficiently.

Responsibilities

• Provide professional and friendly service to guests.
• Maintain cleanliness of common areas and guest rooms.
• Assist with heavy items and restock housekeeping supplies.

Skills

Communication Skills

Organizational Skills

Interpersonal Skills

Problem-Solving Abilities

Customer Service Orientation

Time Management

Attention to Detail

Education

High School Graduate or Equivalent

Job description

Company Description

Fairmont Breakers is a beloved feature of the Long Beach skyline, a historic landmark with a character and soul of its own. Originally opened in the roaring twenties as a lavish hotel on the waterfront, Breakers was a sought-after destination for world-famous stars. Following an extensive renovation, Fairmont Breakers returns as Long Beach’s only luxury hotel, restoring one of California’s most storied properties to its original grandeur. It offers 185 boutique rooms and suites; a rooftop pool and terrace; an open-air rooftop lounge with views of the Pacific; a blissful two-story spa, wellness and fitness center; dining venues and bars including a live jazz club; and 10,000 square feet of indoor and outdoor function space. Whether exploring the comforts of elevated coastal Italian cuisine in Nettuno or dining among the stars with champagne and caviar in Sky Room, Fairmont Breakers aims to delight all of your senses with artful surroundings and innovative offerings from our culinary team.

Job Description

• Consistently offer professional, engaging and friendly service greeting guests and responding to their concerns and questions, helping guests with any request.
• Create a welcoming atmosphere for visitors and guests during their stay.
• Maintain a high level of professionalism in all aspects of job performance.
• Listen and respond thoughtfully to guest requests or complaints and follow up with a supervisor if required.
• Provide information to guests about the hotel and services offered.
• Deliver and retrieve items on loan to guests, such as steamers, microwaves, and cribs.
• Answer guest requests in a timely manner.
• Deliver clean laundry to the guest rooms.

• The House Attendant will assist room attendants with heavy items such as mattresses and deep cleaning projects.

• Restock and organize room attendant closets with all the necessary linens, amenities, and guest supplies.
• Distribute linens effectively and in a timely manner.
• Remove dirty linens and trash from room attendants’ carts throughout the day and bring them to the specified areas.

• Maintain the cleanliness and organization of floor closets and ice machine areas.
• Respond to requests such as delivery of housekeeping supplies in a timely and efficient manner.
• Ensure overall cleanliness of common areas and guest corridors.
• Clean public areas of the hotel, including but not limited to windows, sweeping, garbage removal, vacuuming floors and carpet in common areas.
• Dust shelves, ledges, and furniture in all common areas.
• Clean all common area restrooms - Lobby, water stations, Spa, pool.
• Mop floors as required.
• Report maintenance problems, lost and found articles, and special room issues via the reporting system.
• Remove garbage and recycling and take it to the designated area on the lower level.
• Maintain a clean, safe, hazard-free work environment at all times.
• Monitor and control supplies and amenities and minimize waste within all areas of housekeeping.

• Assist with cleaning and shampooing of guest room carpets as well as corridor carpets.
• Provide basic shoeshine service.
• Assist in managing stock inventory and inform superiors when stock is running low.
• Work closely with Supervisors/Coordinators in managing guest supplies, including tracking special items sent to rooms.
• Prepare and make up extra beds if/when needed.
• Assist Housekeeping Attendants when needed in topping up amenities and special room set up arrangements.
• Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
• Maintain emergency stairwells on floors free of trash and debris.
• Assist Room Attendants with stripping vacant rooms including soiled linen, terry, dirty glassware, and trash as needed.
• Clean elevator car and tracks, including service and guest elevators.
• Sweep and wash floors, vacuum carpet, wash walls, dust furniture and fixtures, and clean ashtrays.
• Move furniture, supplies, and equipment as necessary.
• This job description in no way states or implies that these are the only duties to be performed by the colleague occupying this position.
• Maintain established cleaning/cleanliness procedures.
• Follow department standards as well as assist in implementing new procedures for continuous improvement.
• Follow departmental policies, procedures, and service standards.
• Report necessary maintenance items.
• Sign in and out master keys daily.
• Maintain proper usage of cleaning supplies and equipment.
• Maintain all brand and quality luxury service standards.
• Maintain consistency in accordance with Forbes/LQA and Fairmont standards.
• Conduct self-audits of standards and participate in the feedback review of audits.
• Approach all encounters with guests, colleagues, and members in a professional and personalized manner.
• Ensure a safe working environment is maintained at all times.

• Follow all safety and sanitation policies, including wearing appropriate PPE.
• Comply with hotel security, fire, health, and safety regulations.
• Maintain all housekeeping areas organized and well presented.
• Report, turn in, and/or log all lost and found items in a timely manner according to established procedures.
• Set up and organize closet space with designated supplies and equipment.
• Restock work areas for the next shift as assigned.
• Replenish supplies and equipment as needed during the shift.
• Report any faulty equipment, maintenance needs, safety hazards, and other problems immediately to your supervisor.
• Maintain regular and predictable attendance.
• Other duties as assigned.

Qualifications

• High School graduate or equivalent is preferred.
• Previous housekeeping experience in a luxury environment preferred.
• Knowledge of housekeeping or janitorial services preferred.
• Excellent communication and organizational skills.
• Positive attitude.
• Professional image and personality.
• Strong interpersonal and problem-solving abilities.
• Sense of initiative to surprise and delight guests.
• Highly responsible & reliable.
• Ability to work cohesively with fellow colleagues as part of a team with minimum supervision.
• Committed to delivering a high level of customer service.
• Strong guest service orientation required.
• Self-confident, proactive, and able to prioritize and make effective decisions.
• Ability to work flexible shifts including mornings, evenings, weekends, and holidays.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Ability to understand and comply with all company and departmental rules and regulations, policies, and procedures.
• Skill in establishing and maintaining effective working relationships with coworkers and guests.
• Able to communicate both written and verbally.
• Successfully complete the training/certification process for this position.
• Ability to follow directions, perform tasks with attention to detail, speed accuracy, and follow-through.
• Must have the ability to secure minimum levels of skills and abilities that would allow for a proficient job orientation based on specific tasks and methods.
• Great time management skills.
• Ability to multitask efficiently without disrupting guest service.
• Excellent communication skills, must be able to communicate with others effectively.
• Good command of the English language.

Additional Information

What is in it for you:

• Hourly Rate: USD $24 per hour.
• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH.

Accor is proud to be an Equal Opportunity Employer EOE/M/F/V/D.

We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.