Housekeeping Floor Manager

Grand Sierra Resort; Reno (NV); On-site; USD 42,000 - 64,000; Full time

Job summary

Grand Sierra Resort in Reno, NV seeks a seasoned housekeeping leader to oversee daily operations, coach staff, and ensure safety and cleanliness standards across rooms and public areas.

You will schedule shifts, review performance, and collaborate with upper management to maintain PAR levels, manage supplies, and drive guest satisfaction. The role requires strong communication, training ability, and a proactive approach to compliance and guest service.

Qualifications

• Promptly collect information and resolve guest concerns.
• Remain calm and alert during emergencies.
• Organize and prioritize tasks to meet deadlines.
• Basic arithmetic and reading/writing skills required.
• Clerical, coordination, and supervisory abilities are essential.
• Willingness to work varied shifts including holidays, nights, and weekends.
• Must be at least 18 years old.

Responsibilities

• Oversee smooth operation of assigned area including rooms and guest-facing spaces.
• Supervise, train, and assist Team Members.
• Maintain OSHA compliance and proper chemical handling.
• Distribute workload and ensure daily completion of tasks.
• Assign VIP rooms and guest assignments.
• Conduct daily briefings and coordinate with departments.

Skills

Guest concerns

Emergency response

Organizational skills

Math & reading/writing

Clerical & coordination

Communication

Shift coverage

Decision making

Education

Previous housekeeping management experience

Job description

Essential Duties And Responsibilities

• Oversee and ensure the smooth operation of assigned area to include rooms cleaned efficiently and correctly, all guest-facing areas maintained and tools and supplies needed to do their jobs is readily available.
• Supervise, train, direct, and assist all Team Members assigned to the area.
• Assist in keeping the property OSHA compliant, as well as proper chemical usage and biohazard material handling and injury prevention.
• Distribute workload fairly and evenly to those assigned to the station and ensure credits in assigned areas are completed daily as efficiently as possible.
• Ensure VIP rooms and guests are properly assigned and executed on.
• Conduct daily briefing/pre shifts and schedule meetings with Guest Room Attendants and House Attendants.
• Communicate with the housekeeping department and outside departments via Microsoft Outlook and Microsoft Teams.
• Follow up on any outstanding work orders for assigned areas.
• Ensure cleanliness of rooms, guest access areas, lockers, linen rooms and supply closets.
• Ensure PAR levels of supplies are maintained on all Floors assigned to ensure a proper working environment for the team.
• Perform daily guest room inspections in accordance with department standards.
• Perform frequent and consistent visual inspections of guest rooms and assigned public areas.
• Monitor Guest Room Attendants and House Attendants work productivity and communicate any area below departmental standards to the Director of Housekeeping.
• Coach and counsel Team Members that violate department policies, practices, or procedures; provide regular feedback to Guest Room Attendants and House Attendants on specific job responsibilities and guest service.
• Produce and present annual reviews for House Attendants and some GRAs with assistance from upper management team.
• Interview Guest Room Attendants and House Attendants to fill sections on the Floor Manager’s assigned floors.
• Work closely with upper management team for scheduling and PTO requests.
• Any other duties assigned within the scope of this job description.

Primary duties and responsibilities include, but are not limited to, the following:

• Oversee and ensure the smooth operation of assigned area to include rooms cleaned efficiently and correctly, all guest-facing areas maintained and tools and supplies needed to do their jobs is readily available.
• Supervise, train, direct, and assist all Team Members assigned to the area.
• Assist in keeping the property OSHA compliant, as well as proper chemical usage and biohazard material handling and injury prevention.
• Distribute workload fairly and evenly to those assigned to the station and ensure credits in assigned areas are completed daily as efficiently as possible.
• Ensure VIP rooms and guests are properly assigned and executed on.
• Conduct daily briefing/pre shifts and schedule meetings with Guest Room Attendants and House Attendants.
• Communicate with the housekeeping department and outside departments via Microsoft Outlook and Microsoft Teams.
• Follow up on any outstanding work orders for assigned areas.
• Ensure cleanliness of rooms, guest access areas, lockers, linen rooms and supply closets.
• Ensure PAR levels of supplies are maintained on all Floors assigned to ensure a proper working environment for the team.
• Perform daily guest room inspections in accordance with department standards.
• Perform frequent and consistent visual inspections of guest rooms and assigned public areas.
• Monitor Guest Room Attendants and House Attendants work productivity and communicate any area below departmental standards to the Director of Housekeeping.
• Coach and counsel Team Members that violate department policies, practices, or procedures; provide regular feedback to Guest Room Attendants and House Attendants on specific job responsibilities and guest service.
• Produce and present annual reviews for House Attendants and some GRAs with assistance from upper management team.
• Interview Guest Room Attendants and House Attendants to fill sections on the Floor Manager’s assigned floors.
• Work closely with upper management team for scheduling and PTO requests.
• Any other duties assigned within the scope of this job description.

Knowledge/Skills/Abilities

• Collect information and solve guest concerns promptly and efficiently.
• Remain alert throughout the duration of the shift and remain calm during emergency situations.
• Organize and prioritize work and meet deadlines.
• Ability of simple math and complex reading, writing, and task completion skills are required.
• Must have the following skills: clerical, compiling, coordination, analyzing, supervising, instructing, precision working, following instructions, influencing others, memorization, problem solving, independent judgement, and decision making.
• Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
• Must be a minimum of 18 years of age.

EDUCATION And/or EXPERIENCE

• Previous housekeeping management experience is preferred or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

PHYSICAL DEMANDS

• While performing the duties of this job, the Team Member is constantly standing, walking, reaching overhead, bending over, crouching, kneeling, frequently sitting, crawling, climbing, and occasionally balancing during the duration of their shift.
• Must be able to constantly lift/carry 50lbs or less.
• The Team Member will have constant repetitive use of both feet, both hands, light and firm/strong grasping motions will be required. Constant finger dexterity will be required.
• Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision.
• The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

• Work performed indoors and outdoors, alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts around computer equipment and other electrical devices.
• The noise level in the work environment is usually moderate but can be loud or quiet at times.
• Team member may be exposed to confined areas, extreme heat, extreme cold, wet and/or humid conditions, vibrations, solvents/oils, dirt/dust, moving objects, high places, and slippery surfaces.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.