Housekeeping Coordinator - Waldorf Astoria Washington DC

Hilton; Washington (District of Columbia); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Travel perks

ESPP (stock) program

Paid parental leave

Caregiving support services

Crisis concierge

Mental health resources

Generous PTO

Health & welfare benefits

Retirement plans

Job summary

Join the Waldorf Astoria Washington DC, located on Pennsylvania Avenue, as a Housekeeping Coordinator. You’ll provide dispatch services and office support to the Housekeeping Department, helping to deliver memorable experiences for every guest.

Coordinate service requests, log and close records in the work order or property management system, and collaborate with Front Office to communicate room availability. This role embodies Hilton’s hospitality, integrity, teamwork, and ownership.

Qualifications

• A passion for hospitality and guest service.
• Integrity and accountability in daily work.
• Leadership and teamwork to support front-line staff.

Responsibilities

• Coordinate service requests: respond promptly to guest and team member requests and dispatch appropriate service.
• Maintain service records: log, track, and close service requests in work orders or property management system.
• Communicate room availability: work with Housekeeping and Property Operations to inform Front Office of vacant/ready rooms.
• Support office operations: handle general office duties, scheduling, payroll, inventory, and equipment maintenance.

Job description

Job Description

Forge your legacy by joining this Waldorf Astoria hotel, located at the epicenter of D.C. on Pennsylvania Avenue, as a Housekeeping Coordinator!

The iconic Old Post Office has been reimagined as Waldorf Astoria Washington DC – reclaiming its position as one of Washington, D.C.’s preeminent addresses where all are welcome. With 263 rooms, 38,000 square feet of event space, and 2 restaurants plus 3 bars, this is the new home for Washington, D.C.’s most consequential events, groundbreaking meetings, and unforgettable experiences.

Want to learn more? Hotel Website , Facebook , Instagram

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Housekeeping Coordinator, you’re not just providing dispatch services and office support to the Housekeeping Department – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here’s what you’ll do during a typical day:

• Coordinate service requests: Respond promptly to incoming requests from guests and team members and efficiently dispatch appropriate service
• Maintain service records: Log, track, and close service requests in the work order and/or property management system
• Communicate room availability: Partner with Housekeeping and Property Operations teams to ensure the Front Office is notified of all vacant/ready rooms
• Support office operations: Handle general office duties such as processing paperwork, scheduling staff, managing payroll, conducting inventory, maintaining equipment, and tracking guest feedback

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture. At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

Benefits

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Irrational travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what’s next
• Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.