Housekeeping Coordinator

Mauna Lani; Santa Fe (NM); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Discounted stays across Fairmont & R |

Exclusive colleague perks

Upgrades and extended stays

Job summary

Fairmont Santa Fe is seeking a Housekeeping Office Coordinator to ensure daily administrative duties are completed in a timely manner and to support the team by overseeing all operational assignments and ensuring accurate dispatch.

You will maintain inventories, assist with room inspections, and prepare departmental reports while upholding Fairmont’s service standards. Strong English skills and professional presentation are required; hospitality experience is a plus.

Qualifications

• Minimum 1 year of relevant experience in a similar capacity.
• Good reading, writing and oral proficiency in English language.
• Ability to speak other languages and basic understanding of local languages will be an advantage.
• Working knowledge of MS Excel, Word, & PowerPoint.

Responsibilities

• Assist in overseeing all opening procedures and daily administrative duties.
• Maintain production records and inventories of guest supplies and chemicals.
• Input and track room statuses daily and report discrepancies to leadership.
• Prepare and distribute departmental reports and maintain proper cleanliness of work areas.
• Handle guest requests and complaints professionally and coordinate with team members for service recovery.

Skills

English proficiency

Teamwork

Communication

Customer service

Self-motivated

Professional grooming

Multilingual advantage

Tools

MS Excel

MS Word

PowerPoint

Job description

Job Description

The Housekeeping Office Coordinator works to ensure that all day-to-day administrative duties are completed in a timely manner. The Office Coordinator supports the colleagues by overseeing all operational assignments, to ensure that they are accurately dispatched.

What you will be doing:

Operation

• Responsible for administrative duties.
• Maintain production records and incentive pay.
• Operate and oversee all opening procedures.
• Create and maintain inventories of all guest supplies and chemical supplies. Complete all purchase orders for the department.
• Assist supervisors with room inspections and walking room statuses.
• Receive, record and transmit guest requests accurately
• Prepare and distribute various departmental reports
• Input accurate room status into system daily and investigate discrepancies
• Maintain key, radio, control and monitor lost properties
• Maintain work area in a proper state of cleanliness
• Handle guest complaints tactfully, delegate to team members in a timely member to conduct service recovery & report incident to Leaders
• Be familiar with Housekeeping positions and team members’ job functions
• Maintain good relations with team members and other interfacing departments
• Ensures smooth handover of daily activities to the next shift
• Respond professionally, politely, and efficiently to extraordinary requests and complaints from guests.

Other Responsibilities

• Be well versed in hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the assigned by the Management
• Establish and maintain effective employee working relationships

Qualifications

Qualifications

• Minimum 1 year of relevant experience in a similar capacity
• Good reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Working knowledge of MS Excel, Word, & PowerPoint
• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Must be well-presented and professionally groomed at all times
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected

Additional Information

Employee Benefits

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Add any other benefits relevant to your property.

Our Values

Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging:
We celebrate our differences. We support each other and we always stand together.

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity:
We build trust through mutual respect and being authentic.

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.