Housekeeping Coordinator

The Long Bay Resort; Myrtle Beach (SC); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical and Dental insurance

401(k) retirement plan with company 
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Paid Time Off

Tuition Reimbursement

Resort Accommodations Discount

Employee Assistance Program

David L. Brittain Scholarship Program

Job summary

Brittain Resorts & Hotels in Myrtle Beach is seeking a Housekeeping Coordinator to support the housekeeping team with daily data entry, record maintenance, and guest-facing service. You will work closely with management, handle communications, and ensure accurate logs and efficient operations to uphold a high standard of cleanliness and guest satisfaction.

This on-site role requires flexibility in scheduling and a strong eye for detail, teamwork, and professional communication with guests and

Qualifications

• Ability to work varying schedules including weekends/holidays.
• Excellent organizational skills.
• Proficiency with computers and office software.
• Strong customer service focus and attention to detail.
• Clear, professional communication with guests and staff.

Responsibilities

• Support housekeeping management with daily tasks and organization.
• Handle data entry and maintain logs of housekeeping records and expenses.
• Communicate with management, supervisors, guests on status and requests.
• Answer telephone inquiries and respond appropriately.
• Process purchase orders and work orders, and code invoices.
• Log lost and found items and assist with shipping back to guests.
• Perform service call backs to ensure high guest satisfaction.
• Work varied shifts as business needs require.
• Other duties as assigned.

Skills

Organizational skills

Computer skills

Customer service

Reliability

Teamwork

Communication

Tools

Microsoft Office

Job description

Overview

The Housekeeping Coordinator supports the housekeeping department with various administrative and service duties such as data entry, maintaining and organizing records and expenses, ensuring effective communication between team members, other resort departments, and guests, and other related duties.

Responsibilities

• Shift is usually 8am to 4pm. But it does vary as the business needs vary.
• Acts as a direct support to the management team with daily tasks, organization, delegation, etc...
• Communicating with management team and supervisors regarding departures, cleaning status, room moves, discrepancies, no-show's, VIP arrivals, guest and employee requests
• Answering the telephone and appropriately responding to requests
• Daily data entry tasks
• Maintaining all logs in the housekeeping department, including but not limited to: Employee key cards, radios, bed spreads, and deep cleans
• Auditing SDS books in each department to ensure they are maintained and updated
• Processing purchase orders and work orders, ordering supplies and coding invoice
• Logging and keeping track of all lost and found items, packing and shipping items back to the guest
• Performing service call backs for in-house guests to ensure the highest quality of service
• Other duties as assigned

Qualifications

• Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays
• Excellent organizational skills
• Proficiency with computers and general office PC applications (i.e. word processing, spreadsheets, databases)
• Passion for providing exceptional service to guests and team members
• Proven job reliability, diligence, dedication, and attention to detail
• Teamwork and collaboration
• Must be able to communicate clearly and professionally with guests, coworkers and supervisors

What can you look forward to?

All team members enjoy WEEKLY PAY!

Qualifying team members may enjoy the following benefits:

• Medical and Dental insurance
• Supplemental insurance plans (ex. Vision, Life, etc...)
• Paid Time Off
• 401(k) retirement plan with company match
• Bereavement Leave
• Jury Duty Pay
• Employee Assistance Program
• David L. Brittain Scholarship Program
• Tuition Reimbursement
• Resort Accommodations Discount
• And more!

Why choose Brittain?

WE ARE MORE THAN JUST A WORKPLACE...

We love what we do! Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us.

As leaders in the hospitality and tourism industry, our company is rooted in a strong, caring culture steeped in rich history and respect. Whether you're looking for your first job or your next career opportunity, we offer a wide variety of rewarding roles where your contributions truly matter. You will find your work rewarding as YOU make the difference to each of our guests. Start your journey today and turn a job into a career with Brittain Resorts & Hotels!

We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.