Housekeeping Coordinator

Biltmore Hotel; Miami (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

The Biltmore Hotel in Miami seeks a Housekeeping Coordinator to manage office tasks, coordinate with Front Desk and Engineering, and maintain logs and reports following BSOP standards. You will prepare colleague assignments, monitor systems, and ensure VIP and special attention services are completed.

Strong organizational skills and English proficiency are essential. This role requires at least one year of housekeeping coordination experience, a high school diploma, and the ability to multitask

Qualifications

• Education: High School Diploma required.
• Minimum one year housekeeping coordinator experience.
• Strong communication and organizational skills.

Responsibilities

• Coordinate with Front Desk and Engineering to ensure rooms are ready.
• Prepare AM and PM assignments for Supervisors, Room Attendants, Turndown Attendants, and Housepersons.
• Maintain logs and generate reports.
• Answer all incoming telephone calls and route service requests in a timely, friendly manner.

Skills

English language

Attention to detail

Multitasking

Teamwork

Communication

Typing skills

Education

High School Diploma

Tools

HotSOS

Megasys

Job description

Position Summary

Responsible for maintaining Housekeeping office tasks including handling all telephone communications, preparing colleague work assignments, coordinating with the Front Desk and Engineering departments, keeping the Housekeeping Management up to date with all necessary information, generating reports and maintaining accurate logs and records, in accordance with Biltmore standards and procedures. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP’S).

Description

Reports To: Director of Housekeeping.

Responsibilities

• Ensure vacant and clean rooms are available to the Front Office by coordinating with appropriate Housekeeping team members.
• Prepare AM and PM assignments, as applicable, for Supervisors, Room Attendants, Turndown Attendants, and Housepersons based on occupancy reports, and assign the boards
• Highlight Vacant Dirty rooms, Long Stays, VIP’s, Rooms with glitches and preferences on the assignment boards
• Follow up with the supervisors on any rooms that are pending and need to be inspected.
• Ensure all VIP/Special attention guest services have been completed.
• Reconcile assignments at end of day to generate reports.
• Issue and secure pagers and radios.
• Answer all incoming telephone calls, respond to guest and team member inquiries and assign appropriate service in a timely, friendly and efficient manner.
• Monitor the HotSOS, and Megasys systems, take appropriate actions, and inform the Housekeeping management.
• Follow up on emails, taking the necessary actions and informing the Housekeeping management.
• Log and record all service requests, assigning the work, closing all requests and generating associated reports.
• Recognize and communicate with Director of Housekeeping, Assistant Director of Housekeeping or MOD any unusual situations.
• Maintain pass-on log.
• Perform additional general office duties including processing paperwork, filling, conducting inventory of radios and pagers.
• Carry out other duties as requested by the Assistant Director of Housekeeping or Director of Housekeeping.

Experience And Education Required

• Education: High School Diploma is required.
• Experience: Minimum one year experience is a housekeeping coordinator preferred.

Skills Required

Must Be Able To

• Speak, read, write and understand the English language.
• Compute accurate mathematical calculations.
• Provide legible communication and directions.
• Perform job functions with attention to detail, speed and accuracy.
• Prioritize and organize.
• Think clearly, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Understand guest’s service needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest information and pertinent resort data.
• Use a computer keyboard and possess basic typing skills.
• Possess moderate to advanced computer skills.
• Work in a dynamic and constantly changing environment.
• Adept to multitasking.

Physical Demands

• Must be able to: Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Use, carry, and operate all necessary office equipment using finger dexterity.
• Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity.
• Visually look at a computer for extended periods of time.
• Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays. The employee will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department/Division. The employee will actively follow The Biltmore Hotel policies including Equal Opportunities policies and will maintain an awareness and observation of Fire and Health & Safety Regulations. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.