Housekeeping Clerk - Waikiki

Koa Maintenance & Cleaning; Honolulu (HI); On-site; USD 28,000 - 40,000; Full time

Job summary

Koa Maintenance & Cleaning is seeking a Housekeeping Operations Coordinator in Honolulu to oversee daily housekeeping activities, assign rooms, and coordinate with Front Desk and Supervisors. This role emphasizes accuracy, speed, and teamwork in a busy hotel environment.

Ideal candidates bring hotel operations experience, strong computer skills, and the ability to manage multiple priorities while maintaining guest service excellence.

Qualifications

• Experience in hotel operations, housekeeping coordination, or related hospitality admin role.
• Proficient with departure cleaning, stayover, and full-service cleaning.
• Strong computer skills for email, data entry, and spreadsheets.
• Ability to interpret occupancy forecasts and room status reports.
• Excellent organizational and time-management abilities.
• Strong communication skills, both written and verbal.
• Ability to multitask and adapt to changing needs.
• Commitment to teamwork and guest service excellence.

Responsibilities

• Coordinate daily housekeeping activities to ensure guest-ready rooms.
• Review occupancy forecasts, arrivals, departures, and room status reports.
• Prepare and distribute daily cleaning assignments to Room Attendants.
• Communicate assignments and changes to Front Desk, Supervisors, and Attendants.
• Monitor room status discrepancies and coordinate resolutions.
• Maintain daily housekeeping reports and operational records.
• Utilize Opera PMS and other hotel systems to update information.
• Support administrative and operational tasks for Housekeeping leadership.

Skills

Strong computer proficiency

Excellent organizational skills

Time-management

Strong verbal and writtencommunication

Multitasking

Teamwork

Tools

Opera PMS

Microsoft Office

Hotel systems

Job description

Housekeeping Clerk – Hotel Operations

Full-Time | $25.00 per Hour | Hotel Operations Experience Required

Join Our Team!

Are you an experienced hospitality professional who thrives in a fast-paced environment, stays organized under pressure, and enjoys being the person who keeps everything running smoothly?

We're looking for a detail-oriented, highly organized, and experienced Housekeeping Operations Coordinatorto play an important role in supporting our hotel's daily housekeeping operations.

This isn't your typical clerical position! As a Housekeeping Operations Coordinator, you'll be at the center of the action—coordinating daily room assignments, monitoring occupancy and room status, communicating with hotel departments, and helping ensure guestrooms are ready to welcome arriving guests.

You'll work closely with the Front Desk, Housekeeping Supervisors, and Room Attendants to keep operations organized, priorities on track, and information flowing efficiently throughout the day.

We're looking for someone who brings previous hotel operations experience, strong computer skills, and the confidence to manage multiple priorities in a busy hospitality environment.

If you're someone who enjoys problem-solving, takes pride in accuracy, and understands how important teamwork and communication are to delivering an exceptional guest experience, we'd love to meet you!

What You'll Do

As our Housekeeping Operations Coordinator, you'll play a key role in coordinating daily housekeeping activities and supporting the timely availability of clean, guest-ready rooms.

Keep Daily Operations Running Smoothly

• Review daily occupancy forecasts, arrivals, departures, stayover lists, and room status reports

• Prepare, organize, and distribute daily room cleaning assignments to Room Attendants

• Prioritize departure rooms based on guest arrival times, early check-in requests, and operational needs

• Ensure stayover service and full-service cleaning requirements are accurately reflected in daily assignments

• Monitor room assignments and make adjustments based on occupancy changes, guest requests, late checkouts, and staffing availability

• Help balance daily workloads according to established departmental guidelines

• Track cleaning progress and communicate time-sensitive priorities to the appropriate team members

Manage Room Status & Hotel Systems

• Utilize the Opera Property Management System (PMS) to review occupancy, room status, arrivals, departures, and housekeeping reports

• Accurately enter, retrieve, update, and verify information in hotel systems

• Monitor room status and identify discrepancies requiring follow-up

• Prepare and maintain daily housekeeping reports, assignment sheets, and operational records

• Use Microsoft Office, email, spreadsheets, and other computer applications to support departmental operations

• Maintain accurate electronic and written documentation

Be a Key Communication Link

• Work closely with the Front Desk to coordinate room availability and cleaning priorities

• Communicate daily assignments, special requests, and operational changes to Housekeeping Supervisors and Room Attendants

• Follow up on cleaning progress and outstanding room requirements

• Help resolve room status discrepancies by coordinating with the appropriate departments

• Support efficient communication between Housekeeping and Front Office to help facilitate timely guest check-ins

• Maintain professional, responsive communication with team members and hotel leadership

Support the Housekeeping Leadership Team

• Provide administrative and operational support to the Housekeeping Manager and Supervisors

• Organize and maintain daily reports, cleaning assignments, and departmental records

• Identify and communicate staffing concerns, scheduling discrepancies, and operational delays

• Handle guest information and hotel records with professionalism and confidentiality

• Assist with additional administrative and operational responsibilities as needed

What We're Looking For

We're seeking an experienced professional who understands the pace of hotel operations and can confidently manage the administrative demands of a busy Housekeeping Department.

Required Qualifications

• Previous experience in hotel operations, housekeeping coordination, front office operations, or a closely related hospitality administrative role

• Working knowledge of hotel housekeeping operations, including departure cleaning, stayover service, and full-service cleaning

• Strong computer proficiency, including email, data entry, spreadsheets, and electronic recordkeeping

• Ability to interpret occupancy forecasts, room status reports, and daily cleaning requirements

• Excellent organizational and time-management skills

• Ability to multitask, prioritize competing demands, and adapt quickly to changing operational needs

• Strong verbal and written communication skills

• Exceptional attention to detail and accuracy

• Ability to work independently while maintaining effective communication with multiple departments

• Strong problem-solving skills and ability to follow through on outstanding tasks

• Commitment to teamwork, professionalism, and guest service excellence

Preferred Qualifications

• Previous experience using Opera Property Management System (PMS) or a comparable hotel management system

• Experience preparing housekeeping assignments, tracki ...