Housekeeping Attendant

TOURISTS; North Adams (MA); On-site; Full time

Job summary

TOURISTS Hotel is seeking a Housekeeping Attendant to join their team. The role involves cleaning, restocking, and ensuring guest satisfaction through high-quality service. Candidates should have at least one year of experience in housekeeping, with hotel experience preferred, and must uphold the company's values of exceptional guest service.

Qualifications

• High School diploma or GED required.
• Minimum of one year of housekeeping experience or related experience.
• Hotel experience is preferred.

Responsibilities

• Maintain accountability for Housekeeping procedures, including cleaning and inventory.
• Monitor guest rooms and coordinate with Maintenance Staff on work orders.
• Ensure compliance with health, safety, and fire regulations.

Education

High School diploma or general education degree (GED)

Job description

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posting](https://www.touristswelcome.com/uploads/Website-Housekeeping-Attendant-2023.docx.pdf){target="_blank"

rel="noopener noreferrer"} JOB TITLE: Housekeeping Attendant LOCATION:

TOURISTS Hotel EMPLOYMENT CLASSIFICATION: Non-Exempt REPORTS DIRECTLY

TO: Housekeeping Manager; collaborates with Front Desk Agents and

Maintenance Technicians; Indirectly reports to Hotel Manager/GM PAY

RATE: \$15-\$16 per hour JOB SUMMARY: The Housekeeping Attendant is an

integral member of the service team working on day-to-day operations.

TOURISTS\' goal in all positions is to exceed expectations of our

guests. The Housekeeping staff contributes to that experience by

providing service that includes, but is not limited to, the cleaning,

restocking and general upkeep of the guest rooms, common areas and

offices along with the laundry program. TOURISTS staff are expected to

greet all guests in close proximity and make each feel important by

providing a genuine welcome. The Housekeeping staff will maintain the

company\'s culture, values and reputation in the public eye, and with

all staff, guests, vendors and partners. Based upon fluctuating demands

of the operation and to exceed guest expectations, it may be necessary

to perform a multitude of different functions not specifically related

to this position. The Housekeeping Attendants are expected to perform

other tasks and duties as needed or as directed. Furthermore, employee

Responsibilities And Job Descriptions Are Subject To Review And

revision. RESPONSIBILITIES: HOUSEKEEPING OPERATIONS: -Maintain

accountability for Housekeeping procedures, including cleaning,

inventory/restocking, and laundry -Maintain Inventory Tracking system

for all Housekeeping Items (linens, room amenities, cleaning supplies)

incorporating cohesive damage product tracking -Update and maintain all

Housekeeping logs and checklists -Monitor guest rooms, laundry room and

other guest areas for maintenance needs and communicate with Maintenance

Staff on work orders -Monitor guest rooms for in-room service items and

coordinate with the Food & Beverage & Front Desk staff for retrieval

service -Communicate timely and effectively with Front Desk on guest

room status and other guest needs QUALITY STANDARDS AND IMPROVEMENTS:

• Comply with departmental objectives, policies and Standard Operating
  
  

Procedures -Ensure your training is complete and sets you up to execute

on established processes/procedures -Adhere to work schedule and provide

timely notification regarding late arrivals -Incorporate guest name

recognition at all times -Resolve and/or escalate guest complaints

regarding property operations SAFETY AND REGULATORY COMPLIANCE: -Comply

with health, Safety and fire regulations -Ensure timely reporting of all

safety infractions and injury incidents -Maintain a high level of

cleanliness and safety in the work area -Ensure that all equipment is

maintained in good, safe working condition -Maintain an increased

awareness of safety issues throughout the property -Comply with safety

and emergency procedures and OSHA requirements and execute on these

standards EDUCATION & EXPERIENCE: -High School diploma or general

education degree (GED) -Certificates, licenses, and/or identification

cards as required by the U.S. Department of Justice to verify employment

eligibility -Minimum of one (1) year housekeeping experience or related

experience. Hotel experience is preferred TOURISTS is an EEOC Employer.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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