Housekeeping Associate II

Beth Israel Lahey Health; Winchester (MA); On-site; USD 25,000 - 33,000; Full time

Job summary

Beth Israel Lahey Health is seeking an Environmental Services staff member at Winchester Hospital. You will clean all hospital areas, follow a seven-step cleaning process, and support events in conference rooms while maintaining infection control and patient satisfaction.

Responsibilities include coordinating with the Service Response Center, restocking supplies, and performing duties across shifts. Must be 18+ with strong English communication and customer service experience.

Qualifications

• Experience in positions requiring strong customer service skills.
• Ability to communicate effectively in English with patients, visitors, and staff.
• Experience operating cleaning equipment is preferred.

Responsibilities

• Clean all hospital areas per WE CARE guidelines, including patient rooms and common spaces.
• Follow seven-step cleaning process and ensure room inspections.
• Set up and break down conference rooms and assist with events.
• Communicate with Service Response Center to accept and close tasks.
• Restock supplies and maintain a clean, safe environment.

Skills

Customer service

English communication

Equipment operation

Education

High school diploma or GED

Job description

When you join the growing BILH team, you’re not just taking a job, you’re making a difference in people’s lives.

Contributes to the Hospital’s mission by cleaning non-inpatient areas and completing environmental related projects throughout the hospital. This staff position will have an impact on patient and family members’ satisfaction as the cleanliness of the hospital directly impacts people’s perception of the organization and thoroughly cleaning surfaces is a key step toward infection control and prevention.

Job Description:

QUALIFICATIONS

Education:

Preferred: High school diploma or G.E.D.

Experience:

Required: Experience in a position that demonstrated strong customer service skills

Preferred: Experience operating cleaning equipment.

Other Skills/Knowledge:

Required: For safety and quality reasons, must be able to effectively communicate effectively in English with patients, visitors, and fellow members of the hospital team.

LICENSES, REGISTRATIONS, CERTIFICATIONS: N/A

LIFE SUPPORT CERTIFICATION REQUIRED: N/A

POPULATION SPECIFIC REQUIREMENTS: N/A

OTHER JOB REQUIREMENTS:

On-call: N/A

Schedule requirements : Area assignment and schedule may vary based on department needs. Holidays and weekend rotations required.

Travel requirements: As needed for off site locations.

Other: Must be eighteen (18) years of age or older.

REPORTING RELATIONSHIPS:

• Reporting relationship depends on the location and shift:
  • Off site locations report to the off site Supervisor of Environmental Services
  • Evening shift and night shift employees report to evening shift Environmental Services Supervisor
  • Day shift employees report to the day shift Environmental Services supervisor.
• Not responsible for supervising the work of others.

JOB FUNCTIONS

Consistent with the WE CARE principles and inherent in a hospital environment, employees must be flexible in meeting patients’ and the Hospital’s needs. While the list below describes the primary functions of this job, all employees at Winchester Hospital need to recognize that an essential element of their job is the ability to respond to unanticipated and/or changing situations. This may result in assuming responsibilities or tasks, which are not on this list.

As part of Guest Services/Environmental Services team, this position:

• Cleans all areas of the hospital, which includes but is not limited to patient rooms, medication and storage areas, hallways and staff areas, waiting areas, utility rooms and restrooms.
• Introduces oneself when appropriate with customer groups. Represents the hospital professionally by wearing a visible name tag and neat uniform. Is respectful of the patient’s privacy and personal items.
• Initiates the seven step cleaning process when cleaning a patient room, which includes trash/recycling, high dusting, damp wiping, cleaning restrooms, dust mopping, damp mopping, bed making and final room inspection
• Completes more thorough cleaning of hard surfaces including burnishing and buffing, stripping and waxing floors, scrubbing and recoating floors
• Completes more thorough cleaning of carpet and upholstering including carpet cleaning and extraction.
• Set up and break down of conference room and other events, including set up of audio visual needs.
• Communicates with the Service Response Center on a regular basis to accept and close out tasks
• Remove curtains, launder and rehang as needed
• Operate and empty cardboard baler
• Completes more detailed dusting and vent cleaning
• Addresses pest control needs, when applicable
• Strips rooms of hazards for patient watches
• Monitors and replaces regulated medical waste (red bags / sharps) in patient areas using infectious control procedures.
• Assists in emergency situations throughout hospital following department specific requirements
• Maintains a clutter-free environment
• Cleans elevators and tracks
• Restocks paper products, trash bags and soap supplies throughout patient and public areas
• Moves and empties shredding bins/bags
• Cleans and disinfects portable medical equipment and carts.
• Attends staff meetings and huddles, offering suggestions and contributing to the collaborative team approach.

DEPARTMENT SPECIFIC JOB FUNCTIONS

• Some areas may involve collecting soiled linen.
• Surgical Services: Special cleaning is mandatory for all sterile field areas (OR, L&D, CMS and Interventional Radiology).

PHYSICAL AND MENTAL REQUIREMENTS / CONDITIONS

• The employee needs to have the physical and mental abilities to perform the duties of the position listed above using the WE CARE behaviors.

• It is anticipated that employee will have contact with potentially hazardous chemicals while performing their job duties.

• It is anticipated that the employee will have contact with blood or other potentially infectious materials while performing their job duties this includes sharps and regulated medical waste which may include hazardous spill clean up, blood and bodily fluids.

Pay Range:

$17.85 - $24.02

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geographyof work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients’ lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled