Housekeeping Associate | Coutyard Natick

CSM Corporation; Natick (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Housekeeper to ensure guest satisfaction through meticulous cleaning and maintenance of guest rooms. In this role, you will be responsible for maintaining a clean and safe environment, responding to guest requests promptly, and contributing positively to team efforts. If you have a keen eye for detail and a passion for providing exceptional service, this is the perfect opportunity for you to thrive in a dynamic hospitality setting. Join a team that values reliability and customer focus, and make a difference in guests' experiences every day!

Qualifications

• Housekeeping/laundry experience preferred.
• Ability to perform job duties in a fast-paced environment.

Responsibilities

• Responsible for cleaning and ensuring amenities in guest rooms.
• Accountable for guest satisfaction in housekeeping services.
• Inspects rooms for maintenance needs and reports issues.

Skills

Attention to detail

Customer-focused

Ability to lift up to 50 pounds

Fast-paced environment adaptability

Education

High school diploma or GED

Job description

Requisition Number: HOUSE007731

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• Posted: February 25, 2025
• Full-Time

Locations

Showing 1 location

Courtyard Natick
Courtyard by Marriott, Boston Natick | CSM Lodging Services
342 Speen Street
Natick, MA 01760, USA

Responsibilities

• Responsible for cleaning and ensuring the necessary amenities and supplies are in guest rooms.
• Ensures cart, linen, rooms, and equipment are clean and in working order.
• Accountable for guest satisfaction as it pertains to housekeeping service at the property.
• Assists and responds to requests in a positive and timely manner while providing the highest level of quality service to the guest.
• Works as a team player and actively contributes to the efforts of other departments as necessary.
• Understands and follows the company guest service recovery program.
• Understand and follow company lost and found procedures.
• Ensures a clean and safe work area in compliance with company, brand, local, state, and federal regulations.
• Inspects rooms for maintenance needs and reports any maintenance service issues.
• Knowledgeable on the safe use of chemicals utilized within the housekeeping department.
• Follows all company procedures for guest/employee incidents.
• Knowledgeable of hotel emergency procedures.
• Produces required volume of work by planning, organizing, and prioritizing work duties.
• Adheres to the company attendance policy, grooming and appearance standards, and general work rules and department procedures.
• Attends all required department and hotel meetings.
• Responsible for the proper use of all equipment and supplies.

Minimum Requirements

Education: High school diploma or GED preferred.

Experience/Knowledge/Skills/Abilities:

• Housekeeping/laundry experience preferred.
• Attention to detail, customer-focused and the ability to perform job duties in a fast-paced environment.
• Maintains predictable and reliable attendance.
• Ability to lift, push and pull up to 50 pounds consistently throughout the shift.
• Ability to move throughout the hotel (standing, walking, kneeling, bending) for extended periods.

This document describes the general nature and level of work required of those assigned to this role. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. Responsibilities may vary depending on brand/location. All associates are expected to deal with customers and co-workers positively and respectfully and perform duties safely and effectively.

To perform this job successfully, the individual must be able to satisfactorily perform each essential duty/responsibility and meet all criteria under physical demands, with or without accommodation.

CSM Corporation is an equal opportunity employer who provides employment opportunities to qualified persons without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, marital status, veteran status or any other area prohibited by applicable laws and regulations.