Housekeeping Assistant Manager

Grand Sierra Resort; Reno (NV); On-site; USD 42,000 - 56,000; Full time

Job summary

Grand Sierra Resort is seeking a Housekeeping Supervisor to oversee the Housekeeping Department and lead a team of room attendants and attendants in Reno. You will supervise staff, assist with scheduling and training, manage inventory, and ensure safety and quality standards are met across areas including linen rooms and laundry.

The role requires strong organizational, communication, and guest-relations skills with a focus on safety and efficiency in a fast-paced hospitality environment.

Qualifications

• Proficient in Microsoft Office Suite and basic data entry.
• Experience supervising housekeeping staff and coordinating shifts.
• Ability to handle guest concerns promptly and courteously.
• Strong scheduling, planning, and organizational skills.
• Commitment to safety practices and incident reporting.

Responsibilities

• Supervise all functions of the Housekeeping Department Team Members.
• Assist with staffing: postings, interviews, hiring, scheduling, evaluations, and disciplinary actions as needed.
• Provide ongoing training to increase knowledge and skills of staff.
• Maintain inventory of chemicals, supplies, and equipment for department projects.
• Ensure chemicals and equipment are properly identified, labeled, and safe to use.
• Oversee cleanliness of linen rooms, laundry, lost and found, storage, and carts.
• Address guest complaints promptly and effectively and coordinate with leadership as needed.

Skills

Microsoft Office Suite

Staff supervision

Guest concerns handling

Scheduling and planning

Safety awareness

Education

1 to 3 years experience in Housekeeping supervision

Job description

Essential Duties And Responsibilities

• Assist Housekeeping leadership in supervising all functions of the Housekeeping Department Team Members.
• Assist in all aspects of staffing, including posting of positions, interviews, hiring, scheduling, performance evaluations and when necessary, disciplinary action and termination.
• Conduct ongoing training of all Housekeeping Team Members to increase job knowledge and skill level.
• Inventory all chemical, paper product and general supplies and complete supply request as needed.
• Responsible for assisting housekeeping leadership in all aspects of records maintenance.
• Ensure that equipment, parts, and chemicals are on hand for team members to perform department projects and functions.
• Ensure that all chemicals used by team members are properly identified and labeled.
• Ensure that all equipment used by team members is in safe and proper working condition.
• Ensure proper safety equipment is being used before a project begins (hard hats, back braces, safety glasses, etc.) and proper safety precautions are being followed (caution tape, hazard signs, etc.).
• Perform walk-through of all areas of responsibility after projects and assignments are completed.
• Keep the team updated on procedures, techniques, materials, equipment, etc.
• Review and update schedules as needed
• Must maintain high visibility on property; assist housekeeping leadership in conducting departmental staff meetings.
• Work with housekeeping manager to complete goals and assignments.
• Deal promptly and effectively with guest complaints and requests.
• Oversee the cleanliness and organization of linen rooms, laundry area, lost and found, storage rooms, team member break room, and Guest Room Attendant's carts.
• Any other duties as assigned within the scope of this job description.

Essential Duties And Responsibilities

• Assist Housekeeping leadership in supervising all functions of the Housekeeping Department Team Members.
• Assist in all aspects of staffing, including posting of positions, interviews, hiring, scheduling, performance evaluations and when necessary, disciplinary action and termination.
• Conduct ongoing training of all Housekeeping Team Members to increase job knowledge and skill level.
• Inventory all chemical, paper product and general supplies and complete supply request as needed.
• Responsible for assisting housekeeping leadership in all aspects of records maintenance.
• Ensure that equipment, parts, and chemicals are on hand for team members to perform department projects and functions.
• Ensure that all chemicals used by team members are properly identified and labeled.
• Ensure that all equipment used by team members is in safe and proper working condition.
• Ensure proper safety equipment is being used before a project begins (hard hats, back braces, safety glasses, etc.) and proper safety precautions are being followed (caution tape, hazard signs, etc.).
• Perform walk-through of all areas of responsibility after projects and assignments are completed.
• Keep the team updated on procedures, techniques, materials, equipment, etc.
• Review and update schedules as needed
• Must maintain high visibility on property; assist housekeeping leadership in conducting departmental staff meetings.
• Work with housekeeping manager to complete goals and assignments.
• Deal promptly and effectively with guest complaints and requests.
• Oversee the cleanliness and organization of linen rooms, laundry area, lost and found, storage rooms, team member break room, and Guest Room Attendant's carts.
• Any other duties as assigned within the scope of this job description.

Primary duties and responsibilities include, but are not limited to, the following:

• Assist Housekeeping leadership in supervising all functions of the Housekeeping Department Team Members.
• Assist in all aspects of staffing, including posting of positions, interviews, hiring, scheduling, performance evaluations and when necessary, disciplinary action and termination.
• Conduct ongoing training of all Housekeeping Team Members to increase job knowledge and skill level.
• Inventory all chemical, paper product and general supplies and complete supply request as needed.
• Responsible for assisting housekeeping leadership in all aspects of records maintenance.
• Ensure that equipment, parts, and chemicals are on hand for team members to perform department projects and functions.
• Ensure that all chemicals used by team members are properly identified and labeled.
• Ensure that all equipment used by team members is in safe and proper working condition.
• Ensure proper safety equipment is being used before a project begins (hard hats, back braces, safety glasses, etc.) and proper safety precautions are being followed (caution tape, hazard signs, etc.).
• Perform walk-through of all areas of responsibility after projects and assignments are completed.
• Keep the team updated on procedures, techniques, materials, equipment, etc.
• Review and update schedules as needed
• Must maintain high visibility on property; assist housekeeping leadership in conducting departmental staff meetings.
• Work with housekeeping manager to complete goals and assignments.
• Deal promptly and effectively with guest complaints and requests.
• Oversee the cleanliness and organization of linen rooms, laundry area, lost and found, storage rooms, team member break room, and Guest Room Attendant's carts.
• Any other duties as assigned within the scope of this job description.

Knowledge/Skills/Abilities

• Proficient in Microsoft Office Suite.
• Collect information and solve guest concerns promptly and efficiently.
• Remain alert throughout the duration of the shift and remain calm during emergency situations.
• Organize and prioritize work and meet deadlines.
• Ability of complex reading, writing, math, and task completion skills are required.
• Must have the following skills: clerical, compiling, coordination, analyzing, supervising, instructing, precision working, following instructions, influencing others, memorization, problem solving, independent judgement, and decision making.
• Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
• Must be a minimum of 21 years of age.

EDUCATION And/or EXPERIENCE

• 1 to 3 years' experience in Housekeeping Supervision or equivalent experience in hospitality or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

PHYSICAL DEMANDS

• While performing the duties of this job, the Team Member is constantly sitting, standing, walking, frequently reaching overhead, bending over, crouching, kneeling, crawling, climbing, and balancing during the duration of their shift.
• Must be able to constantly lift/carry 50lbs or less.
• The Team Member will have occasional repetitive use of both feet and constant repetitive use of both hands. Frequent light and firm/strong grasping motions will be required. Constant finger dexterity will be required.
• Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision.
• The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

• Work performed indoors and outdoors, alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts around computer equipment, mechanical equipment, and other electrical devices.
• The noise level in the work environment is usually moderate but can be loud or quiet at times.
• Team member may be exposed to confined areas, extreme heat, extreme cold, wet and/or humid conditions, vibrations, solvents/oils, dirt/dust, moving objects, high places, and slippery surfaces.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.