Housekeeping

The Black Hawk Casino; Beltsville (MD); On-site; USD 26,000 - 38,000; Full time

Job summary

The Black Hawk Casino is seeking a Housekeeping team member to keep the facility clean and orderly across casino floors, public areas, and outside grounds. You will follow cleaning procedures, handle chemicals safely, and maintain high standards of sanitation.

The role requires good attendance, ability to work flexible hours, and strong customer service to guests and staff. Prior cleaning experience is preferred; training may be provided.

Qualifications

• High School diploma or GED preferred.
• Prefer 6 months of prior cleaning experience.
• Able to read English and understand instructions.

Responsibilities

• Maintain and clean all assigned areas within the Casino.
• Follow safety guidelines and use cleaning products correctly.
• Provide remarkable customer service to guests and staff.
• Maintain regular and punctual attendance.
• Assist with training and coaching new employees as needed.

Skills

Interpersonal skills

Teamwork

Communication

Problem solving

Reading instructions

Education

High School diploma or GED

Tools

Cleaning equipment knowledge

Job description

SUMMARY:The Housekeeping staff is responsible for ensuring the facility is kept in a clean and orderly condition. He/she must process a basic understanding of cleaning techniques.SUMMARY OF KEY RESPONSIBILITIES:Responsibilities, essential job functions, and other duties may be assigned as necessary by Supervisor and/or Management.Shall take steps necessary to maintain and clean all assigned areas within the physical structure of the Casino, to include outside grounds, parking areas, casino floor space, public areas space and utility systems.Shall use equipment and supplies as required to ensure cleanliness.Must be knowledgeable and ensure compliance with all applicable regulations, laws, internal policies/procedures and internal controls of the Casino and Facilities department.Shall act with integrity, honesty and knowledge that promote the entertainment culture.Shall maintain a calm demeanor during periods of high volume or unusual events to keep the Casino operating to standard and to set a positive example for other employees.Anticipates the Casino’s needs by constantly evaluating the environment and other team members for cues. Communicates information to the Manager on Duty (MOD), the Director of the Department Supervisor and/or Lead as necessary.May assist with new employee training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.Shall contribute to a positive team environment by recognizing alarms or changes in employee morale and performance and communicating necessary information to the MOD, the Director of the Department or Supervisor.Shall deliver remarkable Customer Service to all guests and employees using a great attitude and interactive personal skills.Maintains regular and punctual attendance.Assists with other duties as assigned by management.Follow complex instructions and ability to perform assigned tasks under limited supervision.See problems and avoid situations that could be deemed illegal or represent a safety hazard to fellow Team Members or customers.SUPERVISORY RESPONSIBILITIES:This position has no supervisory responsibilities.QUALIFICATIONS:Should have knowledge of or capability to learn to operate safely the housekeeping equipment, and cleaning products which may contain chemicals.Maintain regular and consistent attendance and punctuality, with or without reasonable accommodationAvailable to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidaysMeet the Facility Departments operating policies and procedures, including providing quality cleaning and customer service with safety as a priority with or without reasonable accommodationMust be available to perform many different tasks within the Casino during each shiftEDUCATION/EXPERIENCE:High School diploma or GED preferred.Prefer 6 months of previous experience cleaning a facility and/or maintenance work.The ability to read English and understand either written or verbal instructions.REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:Ability to quickly learn policies and procedures put forth by Casino Management.Ability to understand and carry out oral and written instructions and request clarification when needed from fellow Team Members, Supervisors, and/or ManagementGood interpersonal skillsAbility to work as part of a team or alone productivelyAbility to build relationshipsAbility to read, analyze and interpret simple documents, such as safety rules, operating and maintenance instructions and procedure manualsBe able to read and understand on-going casino promotions and be able to explain promotions to customers if asked.PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions once the individual communicates those needs to Human Resources.While performing the duties of this job, the team member is:Regularly required to talk or hear; occasionally required to sit; use hands to finger, handle, or feel objects, tools, or controls.The team member is required to reach with hands and arms, and to sit, climb or balance and stoop, keel, crouch or crawl.The team member must occasionally lift and/or move up to 30 pounds and push pull or drag up to 100 lbs.Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.WORK ENVIRONMENT:The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the Team Member is regularly exposed to cigarette fumes. The noise level in the work environment is usually moderate. This establishment promotes a drug-free work environment.PUBLIC RELATIONSImportant attributes of any employee of the Sac and Fox Casino, along with the official performance of duties, are personal appearance and public relations. Each Team Member is expected to make every effort to be well-informed about the facility, pleasant, courteous and cooperative, and to act in a manner to command respect of co-workers and all other personnel. An optimistic attitude, patience and tolerance will help each employee in nearly all situations at the facility.SERVICE CULTUREHousekeeping employees will support a “culture of service” where motivated employees in this Casino take a customer-focused approach to their regular duties and work activities and where the customer is the most important visitor on our premises.DISCLAIMERThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.