HOUSEKEEPER LEAD (FULL TIME)

TouchPoint Support Services; Indianapolis (IN); On-site; USD 18,752 - 26,708; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Medical

Dental

Vision

Life Insurance

Disability Insurance

Flexible Spending Accounts

Job summary

A leading support services provider in Indianapolis is hiring for a full-time HOUSEKEEPER LEAD position. The role requires supervising and training housekeeping staff to ensure high standards of cleanliness and service. Responsibilities include managing staff attendance, addressing guest complaints, and conducting training. Competitive pay of $16.50 per hour, along with comprehensive benefits for full-time employees, including medical, dental, vision, and retirement plans.

Qualifications

• Previous supervisory experience is required.

Responsibilities

• Supervises, trains and inspects housekeeping staff.
• Ensures proper work attendance and handles staff assignments.
• Resolves guest complaints to ensure satisfaction.
• Conducts staff training as assigned.

Skills

Supervisory experience

Job description

We are hiring immediately for full‑time HOUSEKEEPER LEAD positions.

Address: Ascension St. Vincent Hospital Indianapolis – 2001 West 86th Street, Indianapolis, IN 46460. Note: online applications accepted only.

Schedule: Full‑time schedule. Monday through Friday. Every other weekend and holidays. Hours may vary. Further details upon interview.

Requirement: Previous supervisory experience is required.

Fixed Pay Rate: $16.50 per hour.

Job Summary

Supervises, trains and inspects the performance of assigned housekeeping staff to ensure all procedures are completed to unit’s standards. Assists where necessary to ensure optimum service to guests.

Essential Duties and Responsibilities

• Provides quality service to customers by providing one‑on‑one attention to detail.
• Ensures assigned staff have reported to work and clocked in properly; documents late or absent employees.
• Resolves internal/external guest complaints to ensure guest satisfaction.
• Documents call‑offs, and replaces for any shift.
• Coordinates assigned staff breaks.
• Prepares and distributes assignment sheets to staff and reviews priorities. Communicates additions or changes to the assignment sheets as they arise throughout the shift.
• Assigns designated keys, radios and beepers to assigned staff. Maintains accurate record of such assignments and ensures security of keys.
• Checks all equipment used by staff for proper supplies, neatness, cleanliness and mechanical problems. Instructs designated personnel to correct deficiencies.
• Inspects areas to confirm cleaning standards have been met.
• Assists staff to ensure highest standards of cleanliness and service.
• Conducts staff training as assigned.
• Contributes to the team; exhibits professionalism with customers, fellow employees and others.
• Performs other duties as assigned.

Benefits

Both full‑time and part‑time positions offer the following benefits to associates:

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

In addition, full‑time positions also offer the following benefits to associates:

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed remotely, refer to the following link for paid time off benefits information: https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Touchpoint.pdf

Equal Opportunity Employer

Compass Group is an equal‑opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Applications are accepted on an ongoing basis. Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply.

Touchpoint maintains a drug‑free workplace.