HOUSEKEEPER-HOTEL HOSPITALITY

ADP, Inc.; Hammond (IN); On-site; USD 32,000 - 46,000; Full time

Job summary

ADP, Inc. in Hammond, IN is seeking a Housekeeper-Hotel Hospitality to direct the housekeeping program, ensuring the facility remains clean, orderly, and well-maintained by performing duties personally or through subordinate supervisors.

The role oversees housekeeping and laundry operations, ensures the department operates according to hotel standards and procedures, and provides prompt, courteous guest service while coordinating with the Supervisor or General Manager.

Qualifications

• Experience in hotel housekeeping management.
• Strong organizational and leadership skills.
• Excellent communication and guest service orientation.

Responsibilities

• Directs housekeeping and laundry operations to meet quality standards.
• Ensure department adheres to hotel standards, policies and procedures.
• Provide prompt, courteous, and professional guest service.
• Assign rooms and duties to staff, providing direction and supervision.
• Maintain cleanliness and organization in guest rooms, corridors, and public areas.
• Oversee ordering, receiving, counting, and storage of linens and supplies.

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

HOUSEKEEPER-HOTEL HOSPITALITY

Hammond, IN, US

8 days ago Requisition ID: 1492

Position Summary

Directs the housekeeping program to ensure the facility remains clean, orderly, and well-maintained by performing duties personally or through subordinate supervisors.

General Responsibilities

Supervise housekeeping and laundry operations to ensure quality standards are met

Ensure the department operates according to hotel standards, policies, and procedures

Provide prompt, courteous, and professional guest service

Provide timely updates and feedback to the Supervisor or General Manager

Specific Responsibilities

Maintain cleanliness, hygiene, and organization in guest rooms, corridors, and public areas

Assign rooms and duties to housekeeping staff and provide direction, supervision, and support

Assist with employee training and ensure staff have the tools and equipment needed to perform their duties effectively

Maintain and monitor PAR levels and submit monthly linen and terry inventory reports

Assist with recruitment and staffing within the housekeeping department

Inspect guest rooms and public areas to ensure furnishings, equipment, and linens are clean and in good repair

Oversee the ordering, receiving, counting, and storage of linens, bathroom supplies, cleaning materials, and equipment

Report any damage, breakage, or out-of-service items immediately to the Duty Manager for resolution or guest billing if applicable

Communicate housekeeping staff needs regarding materials, supplies, or equipment to management

Notify management when supply or equipment PAR levels are insufficient

Maintain procedures for lost and found items to ensure security and proper documentation

Maximize resources while maintaining cost controls according to hotel guidelines

Identify departmental training needs and recommend training programs to management regularly

Respond to guest complaints, requests, or maintenance concerns and communicate them to the Front Office Manager or General Manager

Maintain high product quality and service standards for all hotel guests

Ensure guest satisfaction at all times

Maintain flexibility to work varying schedules to meet operational needs

Promote teamwork and quality service through daily communication and coordination with other departments