Housekeeper Homewood Suites Polaris

Ivy Hospitality; Columbus (OH); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading hospitality company is seeking a Housekeeper for their Homewood Suites in Columbus, Ohio. This entry-level role focuses on maintaining the cleanliness and appearance of guest rooms and public areas, ensuring a welcoming environment for all guests. Ideal candidates should have a high school diploma and basic communication skills, with flexibility to work various schedules.

Qualifications

• No prior experience required; hospitality experience is a plus.
• Must be able to stand and exert well-paced mobility for up to 8 hours.
• Must maintain a neat, clean, and well-groomed appearance.

Responsibilities

• Clean and reset guest bedroom and bathroom areas according to established standards.
• Maintain cleanliness of hallways and common areas as assigned.
• Respond promptly to guest complaints or special requests.

Skills

Basic communication skills

Education

High School diploma or equivalent

Job description

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The Housekeeper is responsible for maintaining the cleanliness and appearance of guest rooms and public areas within the hotel. The primary focus is on ensuring a welcoming, clean, and comfortable environment for all guests.

Essential functions:

• Clean and reset guest bedroom and bathroom areas according to established standards, using provided chemicals and cleaning equipment properly and safely.
• Maintain cleanliness of hallways and common areas as assigned.
• Perform other duties as requested, such as cleaning unexpected spills or completing special guest requests.
• Assist other housekeeping associates in maintaining clean and organized work and public areas.
• Participate in the hotel’s carpet care program by spotting carpet during room cleaning.
• Report any maintenance issues or needs to the Supervisor.
• Stock and maintain housekeeping carts and linen storage rooms.
• Complete “room assignment sheet” accurately, documenting completed tasks and any issues encountered.
• Respond promptly to guest complaints or special requests, ensuring guest satisfaction.
• Follow proper procedures for entering guest rooms, ensuring guest privacy and security.
• Greet guests with a smile, make eye contact, and offer friendly assistance when interacting.
• Adhere to all company policies and procedures related to safety and security, including proper handling and storage of keys and lost and found items.
• Be knowledgeable of policies regarding emergency procedures and bloodborne pathogen protocols.
• Communicate effectively with coworkers and other departments, contributing to a supportive work environment.

Qualifications

• Education: High School diploma or equivalent preferred.
• Experience: No prior experience required; hospitality experience is a plus.
• Basic communication skills, both verbal and written.
• Must be able to stand and exert well-paced mobility for up to 8 hours.
• Must be able to lift up to 30 lbs on a regular and continuing basis.
• Must be able to bend, stoop, squat, and stretch to fulfill cleaning tasks.
• Must maintain a neat, clean, and well-groomed appearance according to company standards.
• Flexibility to work varying schedules, including nights, weekends, and holidays.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Hospitality