Housekeeper

mcrhotels.com; West Haven (CT); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading hotel chain as a Housekeeper, where you'll ensure cleanliness and guest satisfaction. Responsibilities include cleaning guest rooms and public areas, maintaining standards of quality, and contributing to a positive guest experience. Ideal candidates will have a positive attitude, effective communication skills, and a willingness to learn. Enjoy benefits like hotel discounts, paid time off, and career advancement opportunities.

Benefits

Hotel discounts

Weekly pay

Paid time off

Retirement options

Referral bonuses

Career advancement opportunities

Health, dental, vision insurance after 30 days for full-time staff

Qualifications

• Experience in hospitality or related fields preferred.
• Ability to follow guidelines and procedures.
• Willing to work varied schedules including nights, weekends.

Responsibilities

• Clean and prepare guest rooms, hallways, and public areas.
• Complete pre-cleaning duties including stocking supplies.
• Support deep cleaning and other tasks as assigned.

Skills

Positive attitude

Effective listening

Clear communication

Job description

Join to apply for the Housekeeper role at MCR Hotels

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Join to apply for the Housekeeper role at MCR Hotels

West Haven CT Hampton

SECTION ONE: MCR Universal Role Standards

Executive Summary

CLEANLINESS and FRIENDLINESS!

The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.

AREAS OF EXCELLENCE

• Happy Guests
• Spotless Cleanliness
• Product Consistency & Quality
• Teamwork

Duties and Expectations

• Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
• Name Use: Use the guests' names whenever possible, ensuring they feel properly welcomed.
• Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.
• Recovery: Handle challenging guest situations with hospitality and a sense of urgency.
• Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.
• Events: Awareness and support for all groups and events at the hotel.
• Technology: Understanding of relevant technology for each role.
• Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.
• Spotless Cleanliness
• Sparkling Clean Workspaces: Keep all areas, both front and back of the house, clean and well-organized.
• Pitching In: Cleanliness is a team effort! Everyone may be asked to help clean guest rooms and public spaces as needed.
• Hospitality While Cleaning: Greet every guest happily with a smile, by name if possible, while cleaning.
• Product Consistency & Quality
• Checklists to 100% Accuracy: Complete all operational checklists accurately and on time each shift.
• Shift Handover Reports: Ensure reports are accurate and timely for effective communication.
• Flawless Uniform: Wear a clean, approved uniform, be well-groomed, wear a nametag, and smile at all times.
• Teamwork
• Communication: Maintain clear, honest, and professional communication.
• Can Do Attitude: Willingness to go beyond traditional roles to meet guest and business needs.
• Collaboration: Work together to create a welcoming environment and positive workplace.

SECTION TWO: Role Specific Duties and Expectations

The Housekeeper is responsible for cleaning and preparing guest rooms, hallways, and public areas.

• Pre-Cleaning and Stocking: Complete pre-cleaning duties including stocking supplies, attending meetings, and handling laundry.
• Clean and Stock Rooms: Thoroughly clean and restock assigned guest rooms each shift.
• Additional Cleaning Projects: Support deep cleaning, public spaces, and other tasks as assigned.

SECTION THREE: Success Metrics

Happy Guests

• Management Performance Ratings
• Guest Satisfaction Scores/Return Intent

Spotless Cleanliness

• GM/AGM Spot Checks
• Leadership Walk-throughs
• Guest Ratings/Reviews

Product Consistency & Quality

• Checklist Tracking
• Management Ratings
• Guest Ratings

Teamwork

• Management Performance Ratings

SECTION FOUR: Qualifications & Requirements

Qualifications & Requirements

• Experience in hospitality or related fields preferred.
• Positive attitude and willingness to learn.
• Ability to follow guidelines and procedures.
• Work well under pressure.
• Effective listening and conflict resolution skills.
• Clear communication skills.
• Desire to serve guests.
• Must be 18 or older.
• Willing to work varied schedules including nights, weekends, holidays.
• Arrive and clock in/out on time; work off the clock is not permitted.
• Take scheduled breaks and provide notice for call-outs.

Physical Demands & Environment

Employees must meet physical demands such as stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting.

Note

This description is not exhaustive. Employees may be asked to perform other duties and reasonable accommodations will be made for disabilities. The employer may change duties as needed. This does not constitute a contract; employment is at-will.

About MCR

• Third-largest hotel owner-operator in the U.S.
• Founded in 2006 with offices nationwide.
• Portfolio of 148 hotels, over 22,000 rooms.
• Over 7,000 team members, operating under multiple brands.
• Award-winning company recognized for innovation and performance.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement opportunities
• Health, dental, vision insurance after 30 days for full-time staff

Job Details

• Industry: Maintenance & Janitorial

Seniority Level

• Entry level

Employment Type

• Full-time

Job Function

• Management and Manufacturing

Industries

• Real Estate and Equipment Rental Services