Housekeeper

Appone; Osceola (IA); On-site; USD 17,000 - 22,000; Full time

Job summary

AmericInn of Osceola is seeking a dedicated Room Attendant/Housekeeper to keep guest rooms and public areas spotless and inviting. You will follow brand standards, change linens, restock supplies, and maintain confidentiality while delivering warm service in a fast-paced environment.

Requirements include strong English communication, eye for detail, flexible schedule including weekends and holidays, and adherence to safety protocols.

Qualifications

• Professional communication with guests and staff.
• Strong eye for detail and accuracy in cleaning tasks.
• Willingness to work a flexible schedule including weekends and holidays.

Responsibilities

• Clean and stock guest rooms as assigned.
• Maintain confidentiality and brand standards.
• Greet guests and provide courteous service.
• Follow safety, health, and chemical handling guidelines.
• Restock supplies and report deficiencies.

Skills

Communication

Attention to detail

Flexibility

English proficiency

Education

High school education

Job description

Purpose of Position: Room Attendant/Housekeeper is responsible for keeping guest rooms and public areas consistently clean and organized. Room attendants must have an eye for detail and maintain the hotel's standards of cleanliness. Responsible for creating a warm welcoming environment where our guests can feel confident in the cleanliness of their room.

Essential Functions

• Possess a positive and upbeat personality with a desire to deliver outstanding customer service and cleanliness to our guests.
• Maintains a high level of professional appearance and demeanor, wearing the brand-approved uniform and name tag as required.
• Maintain the highest level of confidentiality in all areas giving our guests the highest level of trust in our housekeeping staff.
• Demonstrate a professional sense of urgency while in guest rooms and public spaces to provide a thoughtful guest experience promptly, consistently meeting budgeted goals for minutes per room.
• Clean and stock all guest rooms as assigned. Including changing linens, replacing supplies, dusting, vacuuming, stocking supplies, emptying trash, removing used linens and room service items, cleaning bathrooms, toilets, tubs, and sink. Dust, polish furniture, straighten furnishings, and appliances. Clean appliances, and dishes if applicable.
• Keep Head Housekeeper informed of room status on a timely basis.
• Greet guests as you encounter them throughout the property.
• Take pride in your work, strictly adhering to all Federal, State, Local and Brand health, safety, and sanitary guidelines.
• Complete training in all areas of security, alcohol, and health and safety. Ensuring that all OSHA, State, and Federal guidelines for chemical, fire, health, and safety are being followed. Keeping safety in mind in all things.
• Follow all safe chemical handling procedures according to the chemical manufacturer's instructions.
• Keep workspace, storage rooms, housekeeping carts clean and well organized and stocked. Including equipment such as vacuum cleaners.
• Work in an organized fashion following the step-by-step process.
• Observe the condition of furniture, walls, trim, carpet, and appliances. Report all deficiencies following the hotels' policies.
• Keep lines of communication open within the housekeeping department. Participate in daily standup meetings, housekeeping, and all staff meetings.
• Adhere to key control guidelines.
• Assist in quarterly, spring, fall, annual cleaning duties as assigned.
• Turn in lost and found items following the company procedure.
• Assist in training of new staff.
• Participates in and supports a positive, enjoyable work environment.
• Holds an understanding of hotel products and services (i.e., food and beverage, recreation)

Performs other duties as assigned.

Position Housekeeper

Position Requirements

Mandatory Job Requirements

• Ability to communicate with hotel staff, guests, and management in a professional manner.
• Knowledge of the surrounding area and events.
• Ability to work a flexible schedule, including weekends and holidays.
• Read, write and speak English.
• Have an eye for detail.
• Ability to learn safety, emergency, and accident prevention policies and procedures.
• Neat, well-groomed appearance including wearing the proper uniform and name tag when working (per brand standards)

Accountability

• Housekeeping training completed within the acceptable time frame, as required by the brand.
• Maintains a high level of Quality, Service, and Cleanliness.
• Have a thorough understanding of all shift duties.
• Clean rooms within the budgeted goals for minutes per occupied room.
• Communicates openly with direct supervisor.

Experience or Training Required

• High school education
• 1-year hospitality experience (Preferred)

License or Certification Required

Complete housekeeping training program within the brand required time frame.

Marginal Job Functions

• Cleaning lobby and public areas as needed.
• Restocking storage rooms.
• Help with laundry, as needed.
• Deliver cribs, towels, or other items to guestrooms as requested.
• Perform light maintenance duties.
• Restock, inventory, and put away supplies when they are delivered.

Physical Demands

• Stand, walk; use hands and fingers to handle, or feel, for long periods, up to 8 hours at a time. Reach with hands and arms. Walk, navigate stairs regularly.
• Continuously repeat the same movements, including bending, stooping, kneeling, crouching, pulling, pushing, stretching,
• Understand the speech of other people, and speak clearly so others can understand.
• Read and see details.
• Lift up to 25 pounds occasionally, lift up to 50 pounds from time to time.

Environmental Conditions

The job is considered inside, the employees will spend 75% or more of their time inside. Must be able to communicate well with others, effectively deal with guests and accept constructive criticism.

Must be able to change activity frequently and cope with interruptions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The essential functions of this job are described above. The job requirements and features are subject to change from time to time due to the then-current needs and requirements of the Company and/or the hotel.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Category Housekeeping

Exempt/Non-Exempt Non-Exempt

Full-Time/Part-Time Full-Time and/or Part-Time

Location AmericInn of Osceola

Post Internal Days 0

Shift Various Shifts

Division Osceola - AmericInn

This position is currently accepting applications.