Housekeeper

mcrhotels.com; Austin (TX); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading hotel in Austin is seeking dedicated Housekeepers to ensure guest satisfaction through cleanliness and friendly service. Responsibilities include cleaning guest rooms, maintaining public areas, and supporting hotel events. Ideal candidates should have a positive attitude and experience in hospitality. Join a team that values teamwork and quality service!

Benefits

Weekly Pay

Paid Time Off

Retirement Options

Health Insurance

Dental Insurance

Vision Insurance

Qualifications

• Must be 18+ years old and willing to work varied schedules.
• Ability to follow guidelines and work under pressure.

Responsibilities

• Responsible for cleaning and preparing guest rooms and public areas.
• Assist with deep cleaning and handle laundry.

Skills

Positive Attitude

Effective Communication

Teamwork

Education

Experience in Hospitality

Job description

Residence Inn Austin-University Area, Austin, Texas, United States of America

Job Description

Posted Friday, May 16, 2025 at 5:00 AM

Residence Inn Austin Airport

SECTION ONE: MCR Universal Role Standards

EXECUTIVE SUMMARY

CLEANLINESS and FRIENDLINESS!

The MCR standard is to provide clean, friendly, well-organized, and safe hotels for our guests.

AREAS OF EXCELLENCE

• Happy Guests
• Spotless Cleanliness
• Product Consistency & Quality
• Teamwork

Duties and Expectations

1. Happy Guests

• Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
• Name Use: Use guests’ names whenever possible to make them feel welcomed.
• Guest Satisfaction: Collaborate to achieve high guest satisfaction scores.
• Recovery: Handle challenging guest situations with hospitality and urgency.
• Hotel Knowledge: Be knowledgeable about hotel features and amenities.
• Events: Support all hotel groups and events.
• Technology: Understand relevant technology for your role.
• Phone Etiquette: Answer calls with friendly service using the approved greeting.

2. Spotless Cleanliness

• Workspaces: Keep all areas clean and organized.
• Teamwork: Assist in cleaning guest rooms and public spaces as needed.
• Hospitality: Greet guests cheerfully while cleaning, using their names if possible.

3. Product Consistency & Quality

• Checklists: Complete all operational checklists accurately and on time.
• Shift Reports: Provide accurate, timely handover reports.
• Uniform: Wear a clean, approved uniform, be well-groomed, wear a nametag, and smile.

4. Teamwork

• Communication: Communicate clearly, honestly, and professionally.
• Can-Do Attitude: Be willing to go beyond your role to meet guest needs.
• Collaboration: Work together to create a welcoming environment and positive workplace.

SECTION TWO: Housekeeper Role Specific Duties

Responsible for cleaning and preparing guest rooms, hallways, and public areas.

• Pre-Cleaning & Stocking: Prepare supplies, attend stand-up meetings, handle laundry.
• Clean & Restock Rooms: Thoroughly clean and restock assigned guest rooms.
• Additional Projects: Assist with deep cleaning, storage, public spaces, as assigned.

SECTION THREE: Success Metrics

Happy Guests: Management ratings, guest satisfaction, and return intent.

Spotless Cleanliness: GM/AGM spot checks, leadership walkthroughs, reviews.

Product Quality: Checklist tracking, management ratings, guest ratings.

Teamwork: Management performance evaluations.

SECTION FOUR: Qualifications & Requirements

Preferred experience in hospitality or related field. Must have a positive attitude, ability to follow guidelines, work under pressure, communicate effectively, and serve guests. Must be 18+ years old, willing to work varied schedules, and adhere to clock-in/out and break policies. Physical demands include bending, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting.

This description is not exhaustive. Employees may be asked to perform other duties. Reasonable accommodations will be provided for disabilities. The company retains the right to assign additional duties. This is an at-will employment relationship.

Our Company

• MCR is the third-largest hotel owner-operator in the U.S.
• Founded in 2006, with offices in NYC, Dallas, Chicago, and Richmond.
• Portfolio of $5 billion, with 148 hotels, over 22,000 rooms in 37 states and 106 cities.
• Over 7,000 team members, operating under multiple major brands.
• Recognized for innovation and awards including Marriott Partnership Circle and Hilton Legacy Award.

Benefits

• Weekly Pay
• Paid Time Off
• Retirement Options
• Health, Dental, Vision Insurance (after 30 days for full-time)