House Person - Oxford Suites Yakima

Oxford Collection Hotels; Yakima (WA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive pay & incentives

Medical, dental, vision coverage

401(k) with profit sharing

Generous paid time off

Exclusive discounts at properties

Ongoing training and career growth

Job summary

Oxford Collection of Hotels is seeking a dedicated House Person to maintain and sanitize public areas of the hotel, respond to guest requests, and may provide guest transportation. The role involves cleaning lobby, restrooms, and common spaces, while delivering exceptional guest service in a fast-paced environment.

The position emphasizes adherence to safety standards, attention to detail, and teamwork, with duties including stock replenishment and assisting with facility setups as needed.

Qualifications

• Proof of eligibility to work in the United States.
• Hospitality or hotel experience preferred.

Responsibilities

• Public Areas: clean, sanitize, and maintain lobby, restrooms, gift shop, guest laundry area, employee break room, pool area, exercise room, business center, stairwells and hallways; assist with guest transportation as needed.
• Guest relations: greet guests, provide directions and assistance, ensure high level of customer service, assist with luggage and deliveries, transport guests with company vehicle when needed.
• Other duties: assist with meeting room setup, stock areas, adhere to attendance policies, participate in driver or related hotel tasks as assigned.

Skills

Guest service

Detail orientation

Time management

Team orientation

Professional appearance

Stress management

Physical readiness

Education

High School Diploma or GED

Job description

At Oxford Collection of Hotels, we don’t just provide jobs—we cultivate careers in a culture that values innovation, teamwork, and personal growth. As a rapidly growing and progressive hospitality company, we recognize that our employees are the key to our success. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel.

We’re looking for passionate, guest-focused individuals to join our team! Whether you're starting your hospitality career or bringing years of experience, if you thrive in a fast-paced, people-first environment, we’d love to meet you.

What We Offer

• Competitive pay and performance-based incentives
• Medical, dental, and vision coverage for peace of mind
• 401(k) with profit sharing to invest in your future
• Generous paid time off so you can recharge
• Exclusive discounts at our properties—because you deserve great getaways, too!
• Ongoing training, leadership development, and career growth opportunities

Ready to be part of something exceptional?

POSITION SUMMARY

The primary responsibility of the House Person is to maintain and sanitize the public areas of the hotel, respond to guest requests, and may provide guest transportation. Public areas include the hotel lobby, restrooms, gift shop, guest laundry area, employee break room, pool area, exercise room, business center, stairwells and hallways, outside entrances, and parking. This position may be responsible for transporting guests to and from the airport or other requested destinations.

ESSENTIAL DUTIES & RESPONSIBILITIES

All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times.

Public Area Cleaning and Sanitizing (70%)

• Perform daily and ongoing cleaning of public areas, including the lobby, restrooms, gift shop, guest laundry area, employee break room, pool area, exercise room, business center, stairwells, hallways, outside entrances, and parking areas
• Ensure all areas are clean, orderly, dusted, vacuumed, and trash is removed
• Maintain outside areas by picking up trash, cleaning ashtrays, and policing the dumpster area
• Stock linen closets with amenities and supplies for room attendants; may include taking supplies directly to room attendants
• Empty room attendant carts of soiled linen and trash
• Clean and remove spots from corridor walls and doors; polish and clean mirrors, room numbers on guest room doors, and elevator doors
• Maintain the cleanliness of the hotel van and comply with all food safety, sanitation, safety standards, and security procedures
• Report any maintenance repairs as needed

Perform all tasks in compliance with federal, state, and local food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures. Be knowledgeable about and able to respond to emergency situations. Report any maintenance repairs needed immediately to their supervisor or General Manager.

Guest Relations (20%)

• Greet guests with warmth and hospitality, providing directions and assistance as needed
• Always provide a high level of customer service, taking time with our guests to ensure every aspect of their stay is up to expectations
• Escort guests to rooms if requested, manage luggage, and deliver supplies, flowers, and packages
• Transport guests using a company vehicle when necessary

Other Duties (10%)

• Maintain hotel reader boards, stock the gift shop (if applicable), assist with meeting room setup, and communicate effectively with all hotel staff
• Adhere to attendance policies and maintain regular availability for scheduled shifts
• May participate in the drivers program or other hotel-related duties as assigned

Additional tasks may be assigned, modified or changed as no employee has any inherent right to any particular job or authority.

Core Skills And Values

• Company Character – Supports company vision and values
• Customer Service – Understands and meets the needs of customers
• Detail Orientation – Is accurate and methodical when following processes and instructions
• Physical Skills – Demonstrates capability of performing physical work in a variety of conditions
• Professional Appearance - Presents a professional and polished look
• Stress Management – Exhibits self-awareness and self-control in pressure situations
• Team Orientation – Works cooperatively with others, assisting voluntarily
• Time Management – Does most important, guest-related work first

Preffered Education & Experience

• High School Diploma or GED preferred
• Hospitality / hotel work experience preferred

Job Requirements

• Proof of eligibility to work in the United States
• Reliable transportation to and from work
• Ability to work a flexible schedule including evening, weekends and holidays
• Reliable and consistent attendance

Physical Requirements

• Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently
• Must be able to lift 50 pounds occasionally and often exert up to 20 pounds of force to push, pull, carry, lift or otherwise move objects
• Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis
• While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)
• Must be able to climb stairs both inside and outside and frequently lift 20 lbs. and occasionally up to 50 lbs.

Oxford Collection of hotels is proud to be an Equal Opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all candidates and employees. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

All offers are contingent on pre-employment screening.