House Manager - Melrose

Jericho Project; New York (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Jericho Project in New York seeks a House Manager for Melrose (Bronx) to oversee site security and support clerical duties on a new 129-unit development with PSH units. Social services are provided in partnership with the project.

The role requires crisis response, incident reporting, rent/leave coordination, and ensuring tenant safety. Strong communication and a year of customer service are essential.

Qualifications

• 1 year of customer service experience.
• Fire Guard Certification required (must obtain within first year).
• Basic computer skills required.
• Ability to communicate clearly and concisely both verbally and in writing.
• Experience working with individuals with substance abuse history.
• Experience working with individuals who have experienced homelessness.

Responsibilities

• Securing and maintaining the safety of the tenants and the facility.
• Provide crisis intervention when necessary.
• Report and electronically document all incidents on site.
• Assist with filing, rent collection, time & leave calendars and timesheet collection.
• Monitor and visually verify that clients are safe by conducting room checks per direction.
• Monitor client/visitor activity.
• Maintain compliance with fire safety codes.
• Work with Building Operations Manager to assist tenants in meeting lease terms.
• Maintain security by conducting floor checks at shift start.
• Attend house meetings and staff meetings; perform light porter duties as needed.
• Other duties as assigned.

Skills

Customer service

Fire Guard Certification

Basic computer skills

Clear communication

Experience with homelessness/substance

Job description

About Jericho Project

Jericho Project is a nationally recognized nonprofit that has been working to end homelessness at its roots since 1983. What began as a Manhattan soup kitchen has grown into a citywide organization serving nearly 3,000 New Yorkers each year—including over 700 veterans, as well as young adults and families, many of whom identify as LGBTQ+.

Jericho provides more than 600 units of supportive housing through seven permanent residences in the Bronx and Harlem, along with scattered-site apartments throughout New York City. Our housing‑first model is paired with wraparound services delivered by skilled case managers, licensed mental health clinicians, and workforce development specialists. Together, these services support our four pillars of stability: housing, employment, wellness, and family.

In 2024, Jericho facilitated over 570 housing placements, helped secure nearly 275 job placements, and delivered over 750 therapy sessions through our in‑house Jericho Therapy Program. As we move toward expanding our reach by an additional 2,000 units of housing, we remain committed to helping individuals and families build lasting independence and well‑being—one person, one home, and one community at a time.

About the Position

The House Manager reports to the Manager of Buildings Operations and is responsible for the overall security of the site and assistance with clerical duties. This opportunity is at Jericho’s Melrose. This new project will consist of new construction, 129 units with 78 permanent supportive housing (PSH) units. The PSH units will consist of 48 single adults and 30 young adults. Jericho will also provide the social services component.

• Position: House Manager
• Location: Melrose (Bronx)
• Reports To: Superintendent/Property Manager
• Status: Non‑Exempt
• Compensation: $38,480 annualized

Responsibilities

• Securing and maintaining the safety of the tenants and the facility.
• Provide crisis intervention when necessary.
• Responsible for reporting and electronically documenting all incidents on site.
• Assist with filing, rent collection, time & leave calendars and timesheet collection.
• Monitor and visually verify that clients are safe by conducting room checks in accordance with Directors and Case Manager's directive and client request(s).
• Monitor client/visitor activity.
• Maintaining compliance with fire safety codes.
• Work with Building Operations Manager to assist tenant to meet terms of their lease including timely payment of rent.
• Maintaining security by conducting floor checks at the beginning of every shift.
• Periodically attend house meetings, case conferences, and staff meetings.
• Light porter duties as needed such as sweeping front of building, removing garbage, cleaning windows, and mopping.
• Other duties as assigned.

Requirements

• 1-year customer service experience required.
• Fire Guard Certification required. (Must obtain within first year of employment)
• Basic computer skills knowledge required.
• Ability to communicate clearly and concisely both verbally and in writing.
• Other duties as assigned.
• Candiate has at least one years of experience working with individuals in with substance abuse history.
• An understanding of working with individuals who have experienced homelessness and substance use.

There are various different shifts available, including overnights.

ADA Specifications

This position requires the ability to lift up to 50 lbs. Ability to travel to various sites. One must possess the ability to speak, hear, see, and write as well as the ability to use a computer and related software programs. Local and/or national travel required and may require some longer weekday/weekend commitments to accomplish related business projects or meet deliverables.

EQUAL OPPORTUNITY EMPLOYER

We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We are committed to creating a diverse and inclusive workplace where all employees feel welcome and valued. We believe that diversity and inclusion are essential to our success.

DISCLAIMER

This job description is intended to provide a general overview of the position and its essential functions. It is not intended to be an exhaustive list of all the duties and responsibilities that may be assigned to the staff member. The specific duties and responsibilities of the position may change from time to time, as determined by the needs of the organization. The staff member must be able to perform the essential functions of the position satisfactorily, with or without reasonable accommodation. Reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.