House Manager

Global Arts Live; Cambridge (MA); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Disability and life insurance

SIMPLE Cafeteria FSA

Paid vacation, sick, and personal days

10 paid holidays

Job summary

Global Arts Live + The Platform in Cambridge, MA seeks a House Manager to lead front-of-house operations for two stages and all events. You will supervise ushers and volunteers, coordinate with box office and café operations, and ensure a welcoming experience for every patron.

Requires minimum three years in house management or customer service, supervisory experience, flexibility for evenings, weekends and holidays, and First Aid/CPR certification.

Qualifications

• Minimum three years of experience in house management and/or customer service required.
• Supervisor experience and/or team leading and building experience required.
• Prior Box Office experience a bonus, training will be provided otherwise as this position will provide coverage in that department if needed
• Proficiency in additional languages is a plus; multilingual candidates are encouraged to apply
• Ability to confidently manage challenging and dynamic situations with the public while maintaining professionalism
• Ability to work effectively and respectfully with diverse populations in a welcoming manner
• Discretion in handling confidential information
• Flexibility to work evenings, weekends, and holidays as needed by event schedules

Responsibilities

• Supervise all performances, in coordination with the Assistant House Manager, at The Platform's two stages (the Takeda Theater and the Tempo Stage), and other events in The Platform involving audiences or other guests.
• Hire, train, supervise, and schedule Front of House staff including ushers, coat check staff, merchandise sellers, and volunteers
• Coordinate with Food and Beverage Manager regarding bar operations and concessions during performances to ensure guest satisfaction
• Liaise with presenting organizations renting spaces, regarding Front of House operations and staffing
• Develop, implement, and supervise a volunteer greeter program for events at The Platform
• Create and distribute Front of House reports and follow up as needed with customer service issues or concerns
• Monitor theater spaces for maintenance issues and follow up as needed
• Collaborate with box office prior to and during events to ensure a welcoming atmosphere for all patrons
• Support the Director of Audience Services in financial reconciliations for performances, including providing settlements for venues, artists, and renters.
• Support cross-departmental projects including but not limited to special events, educational and audience engagement initiatives.
• Responsibilities list is not exhaustive and may include other duties as assigned

Skills

Customer service

Staff supervision

Communication

Flexibility

Job description

Global Arts Live + The Platform

Cambridge, MA, United States

ORGANIZATIONAL OVERVIEW

For 35 years, Global Arts Live has been a leading force in bringing exceptional global music and dance to stages across Greater Boston. We aspire to transcend borders, cultivate community, and enrich lives through cultural diversity and artistic expression. To date, we have presented more than 800 artists from over 70 countries, performing in over 1,500 events attended by more than 1 million people.

In Fall 2026, Global Arts Live will launch The Platform, a new performing arts center, in partnership with real estate developer BioMed Realty. Located in Kendall Square in Cambridge, MA, The Platform is part of the 585 Kendall Street building, which will also function as the new R&D headquarters for global pharmaceutical company Takeda.

The Platform features the 400+seat state-of-the-art Takeda Theater at The Platform, the Tempo Stage at The Platform with flexible seating for 125 anchoring the first-floor commons, two bars, a café, and a rehearsal studio. The Platform is dedicated to supporting artists and nonprofits, work that expands our perspectives, and providing a hub for culture, connection, and conversation.

HOUSE MANAGER JOB OVERVIEW

Global Arts Live + The Platform are seeking a House Manager to play a key role in the management and operations of the Audience Services department. Reporting to the Director of Audience Services, the House Manager will oversee all front-of-house activities at The Platform. This position will collaborate with box office staff all events at The Platform, to ensure a welcoming and seamless experience for all patrons.

RESPONSIBILITIES

• Supervise all performances, in coordination with the Assistant House Manager, at The Platform's two stages (the Takeda Theater and the Tempo Stage), and other events in The Platform involving audiences or other guests.
• Hire, train, supervise, and schedule Front of House staff including ushers, coat check staff, merchandise sellers, and volunteers
• Coordinate with Food and Beverage Manager regarding bar operations and concessions during performances to ensure guest satisfaction
• Liaise with presenting organizations renting spaces, regarding Front of House operations and staffing
• Develop, implement, and supervise a volunteer greeter program for events at The Platform
• Create and distribute Front of House reports and follow up as needed with customer service issues or concerns
• Monitor theater spaces for maintenance issues and follow up as needed
• Collaborate with box office prior to and during events to ensure a welcoming atmosphere for all patrons
• Support the Director of Audience Services in financial reconciliations for performances, including providing settlements for venues, artists, and renters.
• Support cross-departmental projects including but not limited to special events, educational and audience engagement initiatives.
• Responsibilities list is not exhaustive and may include other duties as assigned

QUALIFICATIONS

Not sure you meet 100% of our qualifications? Research shows that cis men apply for jobs when they fulfill an average of 60% of the criteria, while others tend only to apply if they meet every requirement. If you believe that you could excel in this role, we encourage you to apply.

We are dedicated to considering a broad array of candidates, including those with diverse workplace experiences and backgrounds. So, whether you're taking the next step in your career path, looking to make an employment transition, or returning to work after a gap in employment, we will be glad to have you on our radar.

• Minimum three years of experience in house management and/or customer service required.
• Supervisor experience and/or team leading and building experience required.
• Prior Box Office experience a bonus, training will be provided otherwise as this position will provide coverage in that department if needed
• Proficiency in additional languages is a plus; multilingual candidates are encouraged to apply
• Ability to confidently manage challenging and dynamic situations with the public while maintaining professionalism
• Ability to work effectively and respectfully with diverse populations in a welcoming manner
• Discretion in handling confidential information
• Flexibility to work evenings, weekends, and holidays as needed by event schedules

OTHER REQUIREMENTS

• First Aid and CPR certification required; initial training and annual recertification provided
• Physical demands of the job may include lifting up to 50 pounds, standing for long periods of time, climbing stairs, working in spaces with lighting effects such as strobe lights, efficiently navigating in a darkened theater

HOURS

During the performance season (September–June), this position will be scheduled based on the performance calendar, including regular Monday–Friday office hours for administrative tasks.

COMPENSATION

This is a full-time, exempt position with an annual salary of $60,000. Benefits include health, dental, disability and life insurance; SIMPLE Cafeteria flexible spending account; paid vacation, sick, and personal days; and 10 paid holidays.

TO APPLY

1. Please apply through https://globalartslive.applicantpro.com/jobs/ and submit a resume and cover letter.
2. You are encouraged to apply as soon as possible since interviews will be scheduled on a rolling basis.
3. No postal mail, no phone calls, please.

Reflecting the artists we present and the audiences we serve, Global Arts Live is an equal opportunity employer and welcomes applications from candidates demonstrating diversity of race, gender, sexual orientation, religion, ethnicity, and national origin. Global Arts Live is committed to creating a work environment that values respect, integrity, diversity, and inclusion.