House Attendant

Highgate; San Francisco (CA); On-site; USD 100,000 - 125,000; Full time

Job summary

Un hôtel de la région de Fisherman’s Wharf à San Francisco recherche un House Attendant enthousiaste et dynamique. Le candidat idéal sera responsable de la propreté des espaces publics et de la satisfaction des clients, apportant une contribution essentielle pour offrir une expérience mémorable aux visiteurs. Un diplôme de High School et de l'expérience en hôtellerie sont préférés.

Qualifications

• Expérience préférée dans un hôtel ou un domaine connexe.
• Capacité à porter jusqu'à 100 livres occasionnellement.

Responsibilities

• Assurer le nettoyage quotidien des zones assignées.
• Gérer les demandes d'assistance aux clients de manière courtoise.
• Maintenir l'équipement de l'hôtel en bon état de fonctionnement.

Skills

Communication

Service à la clientèle

Education

High School diploma or equivalent

Job description

Compensation Type

Hourly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

Hotel Caza (formerlyHoliday Inn Fisherman's Wharf) recently completed an expansive renovation – this family-friendly boutique-style hotel embodies the spirit of California and provides plenty of fun, warmth and authentic experiences. Centrally located in historic Fisherman’s Wharf, Hotel Caza is just steps away from the waterfront, Pier 39 and Lombard Street. The property provides easy access to Embarcadero and North Beach’s acclaimed dining and entertainment.

Overview

The House Attendant is responsible for the maintenance and cleanliness of all assigned areas and equipment. He/she is also responsible for delivering items to guestrooms (express checkout, newspapers – property specific, etc.).

Responsibilities

• Clean, vacuum, and mop floors daily according to hotel standards.
• Shampoo carpets in the public areas according to hotel standards.
• Shampoo furniture as needed.
• Handle all requests for luggage assistance in a friendly, efficient and courteous manner.
• Handle items for "Lost and Found" according to hotel standards.
• Clean guestrooms as needed.
• Have knowledge of and assist in all emergency procedures.
• Maintain hotel equipment in proper working order.
• Maintain storage of hotel equipment in proper area.
• Complete special projects as assigned by the Housekeeping Manager.
• Ensure overall guest satisfaction.

Qualifications

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Must be able to exert up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.