House Attendant

Highgate; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hospitality management company is seeking a House Attendant to maintain cleanliness and assist with guest requests. The role involves buffing floors, cleaning rooms, and ensuring guest satisfaction in a premier hotel located on Manhattan’s Upper East Side.

Qualifications

• High School diploma or equivalent preferred; relevant experience is a plus.
• Ability to exert up to 100 pounds of force occasionally.
• Effective verbal and written communication skills.

Responsibilities

• Maintain cleanliness and order in assigned areas.
• Assist with luggage and handle lost and found items.
• Complete special projects assigned by the Housekeeping Manager.

Skills

Communication

Service Orientation

Education

High School diploma or equivalent

Job description

Compensation

Type: Hourly

Company Overview

Highgate is a premier real estate investment and hospitality management company recognized as an industry innovator. It is a dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with an expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio exceeds $20 billion in assets and generates over $5 billion in revenue. The company offers expertise throughout all stages of the hospitality property cycle, develops bespoke hotel brands, and uses industry-leading revenue management tools to maximize performance and asset value. Its executive team comprises some of the most experienced leaders in the hotel industry. Highgate has offices in London, New York, Dallas, and Seattle.

Location

The hotel is situated on Manhattan’s Upper East Side at 92nd Street and First Avenue, close to Central Park, the Metropolitan Museum of Art, the Guggenheim Museum, Yankee Stadium, and Midtown Manhattan. The property features 226 guestrooms, including 16 suites, and onsite facilities.

Overview

The House Attendant is responsible for maintaining cleanliness and order in assigned areas, delivering items to guestrooms, and assisting with guest requests and hotel operations to ensure guest satisfaction.

Responsibilities

1. Buff marble floors daily according to hotel standards.
2. Shampoo carpets and furniture in public areas as needed.
3. Assist with luggage and handle lost and found items following hotel standards.
4. Clean guestrooms as required.
5. Know and assist in all emergency procedures.
6. Maintain hotel equipment and storage areas properly.
7. Complete special projects assigned by the Housekeeping Manager.
8. Ensure overall guest satisfaction.

Qualifications

• High School diploma or equivalent preferred; relevant experience is a plus.
• Ability to exert up to 100 pounds of force occasionally, 50 pounds frequently, and 20 pounds constantly.
• Ability to stand throughout the entire shift.
• Effective verbal and written communication skills with staff and guests, demonstrating friendliness, courtesy, and service orientation.