Hours of Service Compliance Coordinator

Landstar System, Inc.; Jacksonville (FL); On-site; Full time

Job summary

An established industry player in transportation logistics is seeking a dedicated compliance specialist to ensure adherence to regulations. In this dynamic role, you will focus on training and educating both internal and external customers, while also performing audits and analyzing compliance reports. The company prides itself on fostering a diverse and inclusive workplace culture, offering competitive compensation and robust benefits. If you are passionate about safety and service in the logistics sector, this is an exciting opportunity for you to thrive and grow in a supportive environment.

Benefits

Affordable medical plans

Employer 401(k) match

Paid time off

Tuition assistance

Qualifications

• High School Diploma required; 1 year of customer support experience preferred.
• Strong communication, organizational, and multitasking skills are essential.

Responsibilities

• Ensure compliance with hours-of-service regulations through audits and training.
• Handle customer calls and provide quality service while maintaining professionalism.
• Analyze reports and administer corrective actions as necessary.

Skills

Excellent phone etiquette

Strong communication skills

Ability to analyze and interpret data

Organizational skills

Multitasking skills

Ability to follow instructions

Education

High School Diploma or equivalent

1 year of administrative customer support experience

6 months’ call center experience

Job description

Landstar Transportation Logistics, Jacksonville, Florida, United States of America

Job Description

Posted Tuesday, April 8, 2025 at 5:00 AM

What is Landstar?

Landstar stands for safe, secure and reliable transportation services delivered by our unique network of small business owners. Independent agents and capacity providers operating under the Landstar umbrella enjoy the strength and support of one of the industry’s most stable and successful companies. Our network of independent entrepreneurs provide customers with personalized service at the local level with the global reach and resources of a multi-billion dollar company.

Schedule: Monday–Friday 9am-6pm

Salary: $17.72 - $22.15 per hour based on experience

What work will you perform?

In this role, you will be responsible for ensuring Landstar Owner Operators (BCO’s) are compliant with hours-of-service regulations through audits, driver training, and education. Your primary focus in this position is achieving full adherence to state and federal regulations as well as Landstar policies.

• Handle inbound and outbound calls, and provide quality customer service
• Perform Random Drug and Alcohol notifications
• Educate and train internal and external customers on Hours-of-Service compliance
• Troubleshoot and assist with equipment malfunctions
• Perform audits and verify violations found
• Administer corrective action process up to and including cancellation of operator’s lease
• Analyze spreadsheets and other reports to ensure compliance

Required Minimum Experience and Education:

• High School Diploma or equivalent.
• 1 year of administrative customer support experience

Preferred Experience and Education:

• 6 months’ call center experience, transportation experience, or combination of both

Knowledge, Skills, and Abilities:

• Excellent phone etiquette; ability to remain objective in escalated situations, maintaining composure and professionalism
• Strong communication skills in all modes
• Ability to effectively counsel and educate; training and leadership
• Strong organizational and multitasking skills
• Ability to analyze and interpret data
• Ability to follow oral and written instructions

Why work at Landstar?

Landstar is seeking hard-working and dedicated employees committed to exceeding the expectations of those we serve. We employ a highly diverse workforce and welcome employees from all cultures and backgrounds to our team.

Our workplace culture is second-to-none. Landstar provides a safe and professional work environment in which to thrive and grow. We offer competitive compensation, robust benefit plans including affordable medical plans, employer 401(k) match, paid time off, tuition assistance and much more.

If you want to be part of a top-notch transportation company with an emphasis on safety, service, teamwork, and dedication then Landstar is the place for you!

Landstar is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other characteristic protected by federal, state or local laws. Landstar will provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should send an e-mail to [e-mail].