Hourly Shift Supervisor

Burger King; Wells (NV); On-site; USD 21,000 - 28,000; Full time

Job summary

Burger King in Wells, NV is seeking an Hourly Shift Supervisor to lead shift operations, support the Restaurant General Manager, and drive profitability, guest satisfaction, and team performance. This role manages a team during assigned shifts and ensures smooth execution of daily restaurant activities.

The ideal candidate has 1–2 years of quick service experience, is 18+, and has strong guest service knowledge. This position emphasizes fast service, accuracy, and adherence to brand standards.

Qualifications

• Applicants must be at least eighteen (18) years old.
• High School Diploma or GED required; 2 years of college preferred.
• 1–2 years of quick service restaurant experience.
• Demonstrated understanding of guest service principles.

Responsibilities

• Follow cash control and security procedures (e.g. safe counting, cash drawers).
• Maintain inventory with daily and weekly inspections.
• Receive inventory truck orders.
• Motivate and direct Team Members to exceed guest expectations with fast, friendly service.
• Coach and provide feedback to Team Members to improve performance.
• Execute the shift plan and drive operational results.
• Ensure accurate preparation and sale of products for prompt delivery within speed guidelines.
• Motivate Team Members across all workstations during the shift.
• Review restaurant results to identify successes and areas for improvement.
• Uphold brand and operational standards.
• Perform duties of a Team Member when necessary.

Skills

Team leadership

Guest service

Coaching

Operations execution

Cash handling

Education

High School Diploma or GED

2 years of college preferred

Job description

The Hourly Shift Supervisor (SS) is the Shift Leader of the restaurant focused on delivering sales and profit results through profitability, Guest, people & operations. The Hourly Shift Supervisor supports the Restaurant General Manager (RGM) and Assistant Manager (AM) in managing the operations during assigned shifts, driving key performance outcomes related to sales, profitability, guest service and people. The Hourly Shift Supervisor operates under the direction of the RGM and directly manages a shift of Team Members.

Profitability:

• Follows all cash control and security procedures (e.g. safe counting, cash drawers)
• Maintains inventory by performing Daily and Weekly inventory inspections
• Receives inventory truck orders

Guest:

• Motivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundings

People:

• Provides coaching and feedback to Team Members to increase the restaurant team's capabilities and raise restaurant performance

Operations:

• Sets an example for Team Members by working hard to implement shift plan and drive operational results
• Directs efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines
• Motivates Team Members during the shift on each of the workstations
• Reviews restaurant results to identify successes and areas for improvement
• Ensures that restaurant upholds operational and brand standards

*Performs duties of the Team Member when necessary

Qualifications And Skills:

• Must be at least eighteen (18) years of age
• High School Diploma or GED required, 2 years of college preferred
• 1-2 years of previous quick service restaurant experience
• Demonstrated understanding of guest service principles

Every day, more than 11 million guests visit BURGER KING® restaurants around the world. And they do so because our restaurants are known for serving high-quality, great-tasting, and affordable food. Founded in 1954, BURGER KING® is the second largest fast food hamburger chain in the world. The original HOME OF THE WHOPPER®, our commitment to premium ingredients, signature recipes, and family-friendly dining experiences is what has defined our brand for more than 50 successful years.