Hourly Shift Supervisor

Burger King; Ephraim (UT); On-site; USD 17,000 - 22,000; Full time

Job summary

Burger King is seeking an Hourly Shift Supervisor to lead a shift, support the Restaurant General Manager and Assistant Manager, and focus on profitability, guest service, people, and operations. You will manage a team to deliver fast, accurate service while upholding brand standards and safety procedures.

The role requires 1-2 years in quick service, strong guest service understanding, and the ability to coach and motivate Team Members for peak performance.

Qualifications

• Must be at least eighteen (18) years of age.
• High School Diploma or GED required, 2 years of college preferred.
• 1-2 years of previous quick service restaurant experience.
• Demonstrated understanding of guest service principles.

Responsibilities

• Lead a shift and support the Restaurant General Manager and Assistant Manager.
• Directs efficient preparation and sale of products for prompt delivery within speed of service guidelines.
• Motivates Team Members during the shift on each workstation and provides coaching.
• Review restaurant results to identify successes and areas for improvement and uphold brand standards.
• Perform duties of Team Members when necessary.

Skills

Guest service

Coaching

Leadership

Team motivation

Operations

Education

HS Diploma or GED

2 years college preferred

Job description

The Hourly Shift Supervisor (SS) is the Shift Leader of the restaurant focused on delivering sales and profit results through profitability, Guest, people & operations. The Hourly Shift Supervisor supports the Restaurant General Manager (RGM) and Assistant Manager (AM) in managing the operations during assigned shifts, driving key performance outcomes related to sales, profitability, guest service and people. The Hourly Shift Supervisor operates under the direction of the RGM and directly manages a shift of Team Members.

Profitability:

• Follows all cash control and security procedures (e.g. safe counting, cash drawers)
• Maintains inventory by performing Daily and Weekly inventory inspections
• Receives inventory truck orders

Guest:

• Motivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundings

People:

• Provides coaching and feedback to Team Members to increase the restaurant team’s capabilities and raise restaurant performance

Operations:

• Sets an example for Team Members by working hard to implement shift plan and drive operational results
• Directs efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines
• Motivates Team Members during the shift on each of the workstations
• Reviews restaurant results to identify successes and areas for improvement
• Ensures that restaurant upholds operational and brand standards

*Performs duties of the Team Member when necessary

Qualifications And Skills:

• Must be at least eighteen (18) years of age
• High School Diploma or GED required, 2 years of college preferred
• 1-2 years of previous quick service restaurant experience
• Demonstrated understanding of guest service principles