Hourly Shift Manager/Team Leader

Chicken Salad Chick; Cumming (GA); On-site; USD 19,000 - 25,000; Full time

Job summary

Chicken Salad Chick in Cumming, GA seeks a Team Leader to assist the GM and AM in running daily restaurant operations, delivering superb guest experiences and maintaining an energetic, productive work environment during shifts.

You will help manage guest service and shift operations, train hourly team members, uphold food safety standards, and ensure schedules, records and promotions are handled in line with company policies.

Qualifications

• Ability to work in a fast-paced environment.
• Clear and professional communication with team members and guests.
• Ability to multitask across a busy service period.
• Excellent attendance and punctuality; reliability.
• Reliable transportation to and from work.
• Completion of formal Shift Leader classes.

Responsibilities

• Assist the GM and AM in daily restaurant operations within budget.
• Ensure compliance with food standards, procedures and policies.
• Follow dining room, service area and kitchen procedures.
• Train and counsel hourly team members on shift.
• Provide the highest level of hospitality and service to guests.
• Coach team members during shifts and manage scheduling.
• Maintain personnel records and shift reports.
• Prepare and maintain administrative and financial records as directed.
• Present promotions and marketing plans during shifts.
• Maintain restaurant hours during shifts and ensure safety compliance.
• Decide on team member assignments and disciplinary actions (as needed).
• Coordinate with GM/AM on hiring/terminations and purchases beyond normal needs.

Skills

Fast-paced work environment

Effective communication

Multitasking

Punctuality

Reliable transportation

Formal Shift Leader training

Education

Restaurant experience preferred

Job description

Description

Job Summary

The Team Leader will assist the General Manager (GM) and Assistant Manager (AM) in the operation of a Chicken Salad Chick restaurant in a manner that will provide our guest with a superb experience and will maintain an invigorating and stimulating work environment for all team members while helping the restaurant achieve its financial objectives. Responsibilities will include the areas of Guest Service and Shift Management.

• Assist the General Manager and Assistant Manager in the daily operation of the restaurant within the budget.
• Ensure compliance with established food standards, food quality, preparation and production by adhering to corporate food handling procedures and policies.
• Ensure Chicken Salad Chick procedures are followed in the dining room, service area and kitchen.
• Train and counsel hourly team members who work during Team Leader’s shift.
• Guarantee highest level of hospitality and service to all guests at all times.
• Coach hourly team members during their shift as needed.
• Ensure compliance with all personnel records, team member schedules and reports.
• Prepare and maintain administrative and financial records as directed by the General Manager.
• Ensure specials, promotions, and marketing plans are presented according to company procedures during shift.
• Ensure that hours of operation for the restaurant are maintained during their shift.
• Ensure compliance with established safety and sanitation procedures and all Federal, State, and local regulations during shift.
• Make decisions regarding team member position assignments, disciplinary actions (as needed when acting as Manager on Duty), execution of shift operations and keeping restaurant clean.
• Defer decisions to GM/AM regarding hiring or terminating team members, pay increases for team members, vendor specifications, scheduling and purchases beyond those required to execute normal shift operations.

Required Knowledge, Skills and Abilities

• Ability to work in a fast-paced environment
• Ability to clearly and professionally communicate with team members and guests
• Ability to multitask
• Excellent attendance and punctuality; reliability
• Reliable transportation to and from work
• Successfully complete formal Shift Leader classes provided by the Corporate Training Department

Education and Experience

• Restaurant experience highly preferred

Physical Demands

• Exert up to 40 pounds of force occasionally to lift, carry, push, pull or otherwise move objects
• Must be able to stand and exert well-paced mobility, including bending and stooping, for the duration of the workday
• Must be able to work and perform all duties at any station in the kitchen or service area

Note: The statements herein are intended to describe the general nature and level of work being performed by employees, are not to be construed as an exhaustive list of responsibilities, duties, and skills of those in this job classification. Furthermore, they do not establish a contract for employment and subject to change at the discretion of the employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.