Hourly Shift Manager - Blue Springs Location

Papa John's Overland Park; Blue Springs (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the restaurant sector is seeking a Shift Leader to oversee restaurant operations and ensure high-quality products and customer service. This role is crucial for maintaining profitability and executing company policies, making it ideal for candidates with strong leadership and customer service skills.

Qualifications

• Ability to manage shifts and oversee restaurant operations.
• Strong focus on customer satisfaction and quality control.
• Excellent communication and leadership skills.

Responsibilities

• Supervises shifts in the restaurant, ensures product quality.
• Manages operations, adheres to company policies and standards.
• Provides feedback to staff and corrects issues as they arise.

Skills

Teamwork

Customer Service

Adaptability

Job description

Job Summary

The Shift Leader supervises shifts and/or work areas in a Papa John’s restaurant to ensure high-quality products and customer service, contributing to restaurant profitability. Responsibilities include managing operations, executing company policies, procedures, programs, and systems, and ensuring compliance with all laws and ethical practices.

Duties and Responsibilities

• Adheres to station guidelines, techniques, and expectations, including dough management, accuracy, and proper portioning. Performs duties such as making quality products, following preparation procedures, and maintaining product holding times.
• Contributes to achieving the company’s product goals. Meets customer needs and expectations, minimizes complaints, and responds appropriately. Follows policies outlined in the TM handbook, including image, attendance, safety, and security.
• Exhibits core values, maintains a positive attitude, works well with others, and adapts to change.
• Ensures adequate shift coverage, provides immediate feedback, and corrects issues. Maintains product quality, customer service, and performance standards, including MCE readiness, food/labor costs, and cleanliness, following shift management policies.
• Contributes to profit goals by staying within company guidelines, accurately utilizing the FOCUS System, executing cash management duties, and managing inventory levels to minimize waste.