Hourly Shift Manager

Workstream; Leesburg (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

Workstream is seeking a Shift Leader for their Papa John’s restaurant in Leesburg, Florida. The role involves overseeing shifts to ensure high-quality products and exemplary customer service. Responsibilities include managing operations, adhering to company policies, and ensuring compliance with laws.

Key qualifications include a High School diploma or GED, and previous restaurant shift lead experience. The ideal candidate will contribute to profitability by maintaining product quality and managing cash and inventory effectively.

Qualifications

• High School diploma or GED preferred.
• Serv-Safe/Local or State Food Service Certification preferred.
• Previous restaurant shift lead experience preferred.

Responsibilities

• Supervise shifts and ensure high-quality product and customer service.
• Adhere to policies and procedures outlined in the TM handbook.
• Ensure adequate shift coverage and manage operations efficiently.
• Contribute to profit goals and assist in inventory management.

Skills

Customer service

Team management

Cash management

Inventory management

Education

High School diploma or GED

Serv-Safe/Local or State Food Service Certification

Job description

The Shift Leader supervises shifts and/or work areas in the operation of a Papa John’s restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs and systems. Ensure compliance with all federal, state and local laws and ethical business practices.

Responsibilities

• Adheres to guidelines, techniques and expectations for each station including, but not limited to, dough management, accuracy and proper portioning. Performs assigned work station duties such as making quality products, follows all product preparations procedures and maintains established product holding times. Consistently contributes to achieving the Company’s product goal. Commits to meeting the needs and expectations of the restaurant’s customers, minimizes customer complaints and responds appropriately to customer needs. Follows all policies and procedures as outlined in our TM handbook including, but not limited to, image (including car topper for delivery drivers), attendance, safety and security.
• Exemplifies and exhibits the Core Values, maintains a positive attitude, works well with others and is flexible and adaptable to change.
• Ensures adequate shift coverage for the restaurant. Provides immediate feedback and corrects problems when identified. Maintains product quality, customer service, and performance responsibilities (such as ROIP readiness, food/labor costs, restaurant cleanliness, etc.) within acceptable standards, and follows all policies and procedures related to shift management.
• Contribute to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the FOCUS System. Execute cash management duties. Assist in the management of adequate inventory levels using the company’s systems and guidelines to minimize loss.

Key Ingredients

• High School diploma or GED preferred.
• Serv-Safe/Local or State Food Service Certification preferred
• Previous restaurant shift lead experience preferred