Shift Leader

PJ 5322 COLONY LANE; Latrobe (Westmoreland County); On-site; USD 25,000 - 35,000; Full time

Job summary

Papa John’s is seeking a Shift Leader to supervise shifts and ensure high quality products and customer service. You will help manage station duties, ensure compliance with policies, and support profitability.

The role requires leading team members, maintaining product standards, and handling cash and inventory within established guidelines.

Qualifications

• Cash handling and financial controls.
• Strong planning and organizational abilities.
• Clearcommunication with team and customers.

Responsibilities

• Adheres to guidelines and expectations for each station, including dough management and portioning.
• Prepares quality products and follows production procedures.
• Maintains product holding times and supports customer needs to minimize complaints.
• Manages shift coverage and provides feedback to address issues.
• Assists in inventory management and cash handling according to company policies.

Skills

Cash management

Planning and organization

Effective communication

Education

High School diploma or GED

Serv-Safe/State Food Service Certification

Job description

The Shift Leader supervises shifts and/or work areas in the operation of a Papa John’s restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs and systems. Ensure compliance with all federal, state and local laws and ethical business practices.

Responsibilities

Adheres to guidelines, techniques and expectations for each station including, but not limited to, dough management, accuracy and proper portioning. Performs assigned work station duties such as making quality products, follows all product preparations procedures and maintains established product holding times. Consistently contributes to achieving the Company’s product goal. Commits to meeting the needs and expectations of the restaurant’s customers, minimizes customer complaints and responds appropriately to customer needs. Follows all policies and procedures as outlined in our TM handbook including, but not limited to, image (including car topper for delivery drivers), attendance, safety and security.

Exemplifies and exhibits the Core Values, maintains a positive attitude, works well with others and is flexible and adaptable to change.

Ensures adequate shift coverage for restaurant. Provides immediate feedback and corrects problems when identified. Maintains product quality, customer service, and performance responsibilities (such as MCE readiness, food/labor costs, restaurant cleanliness, etc.) within acceptable standards, follows all policies and procedures related to shift management.

Contribute to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the FOCUS System. Execute cash management duties. Assist in the management of adequate inventory levels using the company’s systems and guidelines to minimize loss.

High School diploma or GED preferred.

Serv-Safe/Local or State Food Service Certification preferred

Previous restaurant shift lead experience preferred

Skills: Cash management; planning and organization; effective communication