Hourly Manager

BFS; Weirton (WV); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player seeks an Hourly Manager to lead shift operations and ensure exceptional customer service. This role involves directing crew members, managing restaurant compliance, and assisting with profit and loss management. As a pivotal part of the team, the Hourly Manager will motivate staff, resolve customer complaints, and uphold the highest standards of cleanliness and safety. If you are passionate about fostering a positive work environment and delivering outstanding service, this opportunity is perfect for you.

Qualifications

• Must be at least 18 years old.
• Willingness to complete internal certification programs.

Responsibilities

• Directs efficient and accurate preparation and sale of products.
• Motivates crew members to exceed customer expectations.
• Ensures adherence to government regulations and food safety.

Skills

Customer Service

Team Leadership

Problem Solving

Basic Math Skills

Education

High School Diploma or Equivalent

Job description

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Basic Function

The Hourly Manager delivers the Customer Promise through direction of crew, customer service, and operations during assigned shifts. The Hourly Manager is responsible for restaurant operations during assigned shifts when the RM is not present.

Responsibilities

1. Leads Shift Operations: Directs efficient and accurate preparation and sale of products for prompt customer delivery within the established speed of service guidelines.
   • Provides production direction to crew in a clear, concise way (Leads Others)
   • Sets an example for crew by working hard to implement shift plan to ensure swift and smooth production (Gets Results)
   • Identifies and solves bottlenecks in food preparation and Customer Promise delivery to increase speed of service (Solves Problems)
   • Demonstrates patience and a positive attitude with crew while delegating tasks and giving instructions (Influences Others)
2. Leads Customer Promise Delivery: Motivates crew members to exceed customer expectations with food friendly service in clean surroundings.
   • Makes a professional impression on customers and crew through positive, courteous, and friendly attitude (Influences Others)
   • Works with crew to act on customer feedback and resolve customer complaints in a timely, friendly, and professional manner (Influences Others/Solves Problems)
   • Directs crew to take pride in delivering the Customer Promise and Brand Delivery Standards (Gets Results)
   • Demonstrates flexibility to meet different team needs to ensure Customer Promise delivery (Can Play Many Roles)
3. Builds Crew Talent: Directs, trains, and motivates crew members during shift on each workstation as needed to enhance restaurant results.
   • Delegates work to crew members to encourage teamwork during shift to meet KB/BKC standards (Leads People)
   • Assists RMs in training crew members on workstations, making them feel their contributions are valuable (Leads People)
   • Sets challenging goals for self and crew during shift and ensures accountability
4. Assists with Restaurant Compliance: Ensures adherence to government regulations, food safety, operations, and KB/BKC policies during the shift.
   • Directs crew to maintain cleanliness and sanitation standards (Gets Results)
   • Reports violations of safety, sanitation, or security policies promptly and performs short-term solutions (Has Expertise/Shows Drive)
   • Motivates crew to comply with loss control procedures and maintain a safe environment (Leads People)
   • Maintains compliance during shift, demonstrating reliability (Influences Others)
5. Assists with Profit and Loss: Supports marketing, cash control/security procedures, and inventory and labor cost management.
   • Completes checklists for cash reporting, inventory, and scheduling (Has Expertise)
   • Seeks coaching to better understand financial controls (Learns Quickly)
   • Helps remove performance barriers and provides resources for team success (Solves Problems)

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent.
• Proficiency in English (verbal and written).
• Basic Math Skills.
• Willingness to complete internal certification programs like Basic Management Training (BMT) and Serve Safe within prescribed timeframes.

Additional Duties

Perform similar, comparable, or related duties as required or assigned.