Hourly Manager

Ontario Trillium Foundation; Springfield (IL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Employee meals 1/2 off

Closed Christmas and Thanksgiving

MEC Ins

401K - ONLY IN ILLINOIS LOCATIONS

Flexible work schedule

Vision insurance

Dental insurance

Online Universities

College Scholarships

Job summary

Ontario Trillium Foundation is seeking a Restaurant Manager in Springfield, Illinois. The role requires overseeing restaurant operations, ensuring excellent customer service, and coaching associates for optimal performance. Responsibilities include maintaining safety standards, managing inventory, and developing associates. Benefits include discounted meals, flexible scheduling, and access to employee scholarships. Applicants should have strong leadership and organizational skills, with a passion for service.

Qualifications

• Strong leadership and coaching abilities.
• Excellent customer service skills.
• Organized with attention to detail.

Responsibilities

• Manage restaurant environment and associate performance.
• Ensure compliance with company policies and legal regulations.
• Maintain a culture of teamwork and customer obsession.

Skills

Leadership

Customer service

Performance assessment

Organizational skills

Job description

SPECIFIC FUNCTIONS AND DUTIES

1. Manages Restaurant Environment

• Ensures prompt friendly service according to company guidelines.
• Leads overall activities and performance of associates on a shift-by-shift basis.
• Builds a culture using the Vision/Mission Statement to guide teamwork, results, integrity, passion for service, fun, balance, innovation, and being guest driven.
• Ensures the immediate response and correction of all verbal guest complaints by self and staff. Refers all verbal and written guest complaints to General Manager.
• Ensures guest contact as a priority with self and staff utilizing a target goal of 100% table visitation.
• Enforces alcohol awareness on a shift to shift basis.
• Maintains adequate departmental inventory levels.
• Ensures product preparation and presentation uncompromisingly meeting company standards.
• Effectively schedules associates to meet sales demands.
• Maintains effective safety and security programs according to company policy and government standards.
• Corrects unsafe practices or conditions.
• Effectively manages restaurant organization, cleanliness, and sanitation on a shift-by-shift basis.
• Performs routine maintenance and immediately informs General Manager of needed repairs.
• Advises General Manager of any non-routine situations.
• Communicates with other managers daily through management log and shift change meetings.
• Completes all other assigned duties and responsibilities.

2. Manages Associate Performance

• Determines job assignments on a shift-by-shift basis.
• Develops an environment of constant development of managers including informal shift reviews and participates in daily One on Ones.
• Assesses the effectiveness of associates, provides candid and fair feedback on a regular basis, and continuously works with associates on their areas of development. Does NOT provide performance reviews.
• Demonstrates proper execution of training systems as outlined by the company while emphasizing the importance of training to associates.
• Monitors acceptable associate performance and notifies managers when situations require or couldlead to disciplinary or corrective action.
• Assures compliance with company policies, practices, and procedures.
• Acts as coach to all associates.

3. Maintain Controls

• Maintains and controls the assets of the company.
• Assures compliance with local, state, and federal laws, regulations, and guidelines.
• Reports progress towards achieving restaurant performance objectives at management meetings.
• Complies with all cash handling procedures.
• Responsible for preparing and submitting accurate daily paperwork to the General Manager.

4. Development

• Inspires cooperation and teamwork from associates by building a culture derived from The Bloomin’ Apple Mission/Vision Statement.
• Is guest obsessed and promotes the team to be.
• Demonstrates organizational skills.
• Completes all assignments and duties properly and on schedule.
• Develops goals and action plans for personal/professional growth.
• Provides a role model for associates.
• Exhibits a professional image.
• Develops self on all store related technology.

BENEFITS

• Employee meals 1/2 off
• Closed Christmas and Thanksgiving
• MEC Ins
• 401K - ONLY IN ILLINOIS LOCATIONS (DOES NOT INCLUDE IOWA & WISCONSIN LOCATIONS)
• Flexible work schedule
• Vision insurance
• Dental insurance
• Online Universities
• College Scholarships