Assistant General Manager

Ontario Trillium Foundation; Burlington (IA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Manager meals - free

Health Insurance

401K

Flexible work schedule

Job summary

The Ontario Trillium Foundation is seeking a Restaurant Manager in Burlington, Iowa. You will oversee daily operations, manage and train associates, and ensure exceptional guest service. This role requires strong leadership skills to build a positive work environment and adherence to company standards and regulations.

Key benefits include manager meals, health insurance, 401K, and a flexible work schedule. Join our team and contribute to a culture of excellence and exceptional service.

Qualifications

• Experience in managing restaurant operations.
• Ability to lead and develop a team.
• Strong communication skills and guest service focus.

Responsibilities

• Manage daily restaurant operations and ensure guest satisfaction.
• Oversee and train associates to maintain high performance.
• Control costs and ensure compliance with regulations.
• Develop and inspire team through training and feedback.

Skills

Leadership

Cost Control

Customer Service

Team Building

Communication Skills

Job description

SPECIFIC FUNCTIONS AND DUTIES

1. Manages Restaurant Environment

• Ensures prompt friendly service according to company guidelines.
• Directs overall activities and performance of associates on a shift-by-shift basis.
• Builds a culture using the Vision/Mission Statement to guide teamwork, results, integrity, passion for service, fun, balance, innovation, and being guest driven.
• Ensures the immediate response and correction of all verbal guest complaints by self and staff. Refers all verbal and written guest complaints to General Manager.
• Ensures guest contact as a priority with self and staff utilizing a target goal of 100% table visitation.
• Enforces alcohol awareness on a shift to shift basis.
• Maintains adequate departmental inventory levels.
• Ensures product preparation and presentation uncompromisingly meeting company standards.
• Effectively schedules associates to meet sales demands.
• Maintains effective safety and security programs according to company policy and government standards.
• Corrects unsafe practices or conditions.
• Promotes and manages restaurant organization, cleanliness, and sanitation.
• Performs routine maintenance and immediately informs General Manager of needed repairs.
• Advises General Manager of any non-routine situations.
• Communicates with other managers daily through management log and shift change meetings.
• Completes all other assigned duties and responsibilities.

2. Manages Associate Performance

• Promotes quality recruitment and referrals of potential management candidates.
• Promotes A.S.I. training procedures of new managers.
• Helps maintain a trained staff through effective use of employment orientation, individual training sessions, associate meetings, and implementation of company policy.
• Determines job assignments on a shift-by-shift basis.
• Develops an environment of constant development of managers including informal shift reviews and participates in the development of written evaluations every six months.
• Assess the effectiveness of associates, provides candid and fair feedback on a regular basis, and continuously works with associates on their areas of development.
• Conducts thorough Selecting Service Performers interviews.
• Demonstrates proper execution of training systems as outlined by the company while emphasizing the importance of training to management and associates.
• Monitors acceptable associate performance and documents situations that require or could lead to disciplinary or corrective action.
• Assures compliance with company policies, practices, and procedures.
• Acts as coach to all associates.

3. Maintain Controls

• Control costs in assigned department.
• Maintains and controls the assets of the company.
• Assures compliance with local, state, and federal laws, regulations, and guidelines.
• Reports progress towards achieving restaurant performance objectives at management meetings.
• Complies with all cash handling procedures.
• Executes weekly food and liquor inventories/costs at the General Manager’s request and is accountable for completion.
• Responsible for preparing and submitting accurate daily paperwork to the General Manager.

4. Development

• Is responsible to the General Manager for the development of Managers and Key Hourly Associates.
• Inspires cooperation and teamwork from associates by building a culture derived from The Bloomin’ Apple Mission/Vision Statement.
• Is guest obsessed and promotes the team to be.
• Demonstrates organizational skills.
• Completes all assignments and duties properly and on schedule.
• Develops goals and action plans for personal/professional growth.
• Provides a role model for managers and associates.
• Exhibits a professional image.
• Develops self on all store related technology.

BENEFITS

• Manager meals - free
• Closed Christmas and Thanksgiving
• Health Ins
• 401K
• Vacations
• Personal Days
• Flexible work schedule
• Vision insurance
• Dental insurance
• Life insurance
• Short Term Disability
• Online Universities
• College Scholarships