Hourly Manager

Andy's Frozen Custard; Lakeland (FL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health, Dental, & Vision Insurance

401k options

Paid vacation

Flexible scheduling

Job summary

Andy's Frozen Custard in Lakeland, FL is seeking a Shift Manager to oversee daily shift operations, open/close procedures, and training of new associates. You will lead by example to ensure the highest service standards and product quality while maintaining a friendly, fast-paced environment.

The role is highly hands-on with a focus on guest experience, coaching staff, and ensuring smooth operation across shifts. Flexible scheduling and growth opportunities are available.

Qualifications

• 6+ months of proven management experience in the food service industry or leadership role in a related industry
• This is an extremely hands-on position; must be able to work up front with guests and staff
• Must be friendly, enthusiastic, and full of energy
• Must lead by example and uphold high standards of operation in a fast-paced environment
• Must have reliable transportation to and from work
• Must be able to work full-time with open availability, including late nights, weekends and some holidays
• High school diploma or equivalent required

Responsibilities

• Oversee and coordinate daily shift operations to ensure smooth service
• Train new associates and provide coaching to staff
• Open and close store procedures; maintain product quality and safety
• Deliver exceptional customer service and resolve issues

Skills

Leadership

Customer service

Training

Communication

Flexibility

Education

High school diploma or equivalent

Job description

Our Shift Managers are responsible for making sure each shift runs smoothly! Beyond running a shift, this person is heavily involved in training new associates, being an example of “remaining calm at all times”, opening and closing the store, and above all else, ensuring that our product is to the highest of standards and providing exceptional customer service.

Andy's believes in an excellent work-life balance, a clean family-friendly atmosphere, a fun experience with no fryers or grills, and the opportunity to grow with our company! We offer competitive pay, quarterly bonus opportunities, paid vacation, and health, dental, and vision insurance.

Why grow your career at Andy's Frozen Custard?

• Fun, clean (no grills or fryers!), family-friendly environment!
• Respectful, qualified leaders to give you direction!
• Flexible scheduling with way less hours than most restaurants (30-40) so you can have a life outside of work! We insist!
• Closed Thanksgiving, Christmas Eve, Christmas, New Year’s Eve, and closed early on Thanksgiving Eve!
• Competitive Salary with quarterly bonus potential (recently doubled)!
• Paid Vacation that increases with length of employment!
• Excellent Health, Dental, & Vision Insurance + 401k options!
• As we open many more stores in the area, there will be opportunities to grow with the company!

Job Requirements

• Must be 18+ years of age to be considered for this position.
• 6+ months of proven management experience in the food service industry or leadership role in a related industry
• This is an extremely "hands on" position, so must be able to physically work all shifts up front taking care of our guests and staff. Good news: this is not an office job!
• Must be friendly, enthusiastic, and full of energy
• Must lead by example and uphold high standards of operation in a fast-paced environment
• Must be a leader that helps their team grow through constant coaching and feedback
• Must have reliable transportation to and from work
• Must be able to work full-time and have open availability, including late nights, weekends and some holidays
• High school diploma or equivalent required
• Solid employment track record with positive references

Physical Requirements:

• Constant standing and walking
• Occasional pushing, pulling, lifting, or carrying up to 55 pounds independently and safely
• Occasional ascending or descending ladders, stairs, ramps, etc.
• Constant computer, point-of-sale register, and found equipment usage
• Frequent, continual, intermittent flexing or rotation of the wrist and spine
• Constant reaching, turning, and performing precision work around fountain area
• Constant talking, expressing, or exchanging ideas by means of the spoken work
• Constant clarity of vision at near and/or far distances
• Ability to work outside in various weather conditions

Andy's Frozen Custard is an equal opportunity employer.