Hourly Manager

Hunter Super Techs - TurnPoint; Champaign (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking an Hourly Manager to enhance the daily operations of a vibrant restaurant. This role is crucial for ensuring that both front-of-house and back-of-house operations run smoothly while maintaining the highest standards of food quality, service, and cleanliness. As a Team Leader, you will be responsible for supervising shifts, managing team dynamics, and addressing guest concerns, all while fostering a positive atmosphere. If you thrive in a fast-paced environment and have a passion for customer service, this opportunity offers a rewarding chance to make a significant impact in a bustling restaurant setting.

Benefits

Paid time off

Qualifications

• Ability to supervise and manage shifts effectively.
• Strong customer service skills to ensure a positive experience.

Responsibilities

• Assist in directing restaurant operations in absence of upper management.
• Supervise daily shifts and ensure company standards are met.

Skills

Supervision

Customer Service

Team Management

Cash Handling

Education

High School Diploma or equivalent

Job description

Position Overview: The Hourly Manager contributes to the success of the company through assisting in the daily operations of the restaurant. The Team Leader’s responsibility is to assist in directing the operation of the restaurant in the absence of the General Manager and/or Assistant Manager while maintaining the highest standards of food quality, service, cleanliness, safety, and sanitation. The Team Leader is also responsible for handling issues with team members, food suppliers, and guests directly then escalates them to the General Manager/Assistant Manager when necessary.

Key Areas of Responsibility:

1. The ability to provide supervision during assigned shifts.
2. Provides team members and guests with a positive experience and atmosphere.
3. Manages both FOH and BOH shift responsibilities to help manage daily labor controls and costs as assigned by management.
4. Monitors speed of service to ensure a positive guest experience.
5. Assists with guest comments and complaints.
6. Supervises daily shifts to ensure company standards, product quality, and cleanliness are maintained.
7. Assists in the ongoing training of team members, including new hires as well as existing staff to make certain company procedures and processes are followed.
8. Helps encourage adherence to uniform policy and standards.
9. Ensures proper cash handling procedures are followed.
10. Opens and closes the restaurant in the absence of upper management.

All other duties as assigned by management.

Job Type: Hourly

Pay: $16.00 - $18.00 per hour

Benefits:

• Paid time off

Education: High School Diploma or equivalent

This is for a position at a franchised McAlister’s Deli location.