HOURLY MANAGER

Bandana's Bar-B-Q; Cape Girardeau (MO); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company in the Food and Beverage industry seeks an HOURLY MANAGER to join their team. The role focuses on enhancing guest experiences, managing food production, ensuring safety standards, and leading staff development in a dynamic restaurant environment. Ideal candidates will have restaurant management experience and a passion for providing excellent service, as well as strong leadership skills.

Qualifications

• Experience as a Full-Service Restaurant Manager.
• Passion for working with customers and building teams.
• Strong organizational and administrative skills.

Responsibilities

• Run shifts in absence of General Managers, ensuring guest satisfaction.
• Ensure all menu items are produced correctly and presented attractively.
• Lead a training program for new hires and ongoing staff development.

Skills

Guest Satisfaction

Team Leadership

Food Safety

Operational Standards

Communication

Education

ServSafe certification

Job description

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Do you have experience as a Full-Service Restaurant Manager and a passion for working with customers and building a strong team? If so, Bandana's could be a great fit for you.

Mission

Treat every guest as if they are a guest in your home.

Motto

Perfect, Fast, Every time.

Operation Values

• Take care of your employees: Proper orientation, proper training, treating them with dignity and respect, and holding them accountable to standards.
• Take care of your guests: Providing great food, excellent service, and an outstanding experience in a clean, friendly environment.

Our Commitment

• Creating guest loyalty through high-quality food and service.
• Training and developing our people.
• Maintaining a positive appearance and community image.
• Having fun and doing right by our team members and guests.
• Making money ethically and honestly.

Food Production

• Ensure all menu items are correctly made and presented attractively, following recipes and procedures.
• Forecast food production needs and implement food production systems.
• Know all recipes, products, and timing requirements.
• Follow opening and closing procedures, including cooler stripping.
• Receive and store products properly to ensure quality and freshness.

Guest Satisfaction

• Assist in ensuring guest satisfaction to increase guest count and sales.
• Run shifts in the absence of General Managers or Kitchen Managers.
• Create a hassle-free dining environment, including take-out and catering guidelines.
• Engage with guests to enhance their experience and handle complaints satisfactorily.
• Ensure management visibility and guest acknowledgment by staff.

Sanitation and Safety

• Maintain health and safety standards, including ServSafe certification.
• Ensure cleanliness and equipment maintenance.
• React calmly and effectively in emergencies, assisting guests and employees.

Administration

• Complete daily paperwork accurately.
• Follow cash control and operational standards.
• Participate in inventory, forecasting, and expense management.

Human Resources

• Assist with recruiting and maintaining employee records.
• Manage staff morale and ensure compliance with employment laws and regulations.

Training

• Lead a 6-week training program for new hires and ongoing staff development.
• Participate in management meetings and performance reviews.
• Support discipline and termination procedures.

Personal Development

• Conduct yourself professionally and promote Bandana's positively.
• Focus on guest impact and uphold high ethical standards.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Other
• Industry: Food and Beverage Services

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