Hourly - Front of House Supervisor

Topgolf; Allen (TX); Hybrid; USD 2,066,000 - 3,444,000; Part time

Benefits offered by this job

Free Play

Half-price food

Health insurance

Dental

Vision

401(k) match

Mental health platform

Job summary

Topgolf in Allen, TX seeks a part-time Front of House Supervisor to lead a diverse team and ensure outstanding guest service. You will coach staff, monitor performance, and coordinate with other departments to maintain smooth operations.

The role requires a strong communicator with event-friendly availability, a safety-conscious mindset, and the ability to uphold Topgolf standards during busy shifts.

Qualifications

• High school diploma or equivalent required.
• Prior leadership or supervisory experience preferred.
• Excellent communication and problem-solving skills.
• Strong organizational and time-management abilities.
• Ability to motivate a diverse team to meet targets.
• Proficiency with relevant software and tools.
• Knowledge of industry regulations and best practices.
• Availability to work evenings, weekends, and holidays.
• Physical ability to stand, walk, and navigate stairs.

Responsibilities

• Provide leadership and guidance to team to meet performance targets.
• Monitor and coach team performance with regular feedback.
• Collaborate with departments to ensure workflow and service quality.
• Address guest concerns promptly and resolve issues.
• Promote a positive and inclusive team culture.
• Ensure compliance with policies, procedures, and safety standards.
• Prepare and present reports on team performance and metrics.
• Perform other duties as assigned by management.

Skills

Leadership

Communication

Problem-solving

Time management

Team motivation

Software proficiency

Regulatory knowledge

Availability

Physical stamina

Education

High school diploma or equivalent

Tools

POS systems

MS Office

Job description

## Hourly - Front of House SupervisorApply: Allen, Texas: Part time: Posted Today: JR2023-23213## Job Responsibilities* Provide leadership and guidance to team members to achieve performance targets.* Monitor and evaluate team performance, providing regular feedback and coaching.* Collaborate with other departments to ensure seamless workflow and quality service delivery.* Identify and resolve operational issues and guest concerns promptly.* Promote a positive and inclusive team culture, fostering associate engagement and development.* Ensure compliance with company policies, procedures, and safety standards.* Prepare and present regular reports on team performance and key metrics.* Perform other operational duties as assigned by your manager## Critical Skills & Experience Requirements* High school diploma or equivalent work experience.* Proven experience in a leadership or supervisory role.* Excellent communication, interpersonal, and problem-solving skills.* Strong organizational and time-management abilities.* Ability to motivate and inspire a diverse team to achieve goals.* Proficiency in relevant software and tools.* Knowledge of industry-specific regulations and best practices.* Availabilit to work varied shifts, including evenings, weekends and holidays* Ability to stand and walk for long periods of time including maneuvering up and down stairsBENEFITSFree Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform – and that’s just for starters for those who qualify. View team member benefits here.ADA The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties. EEO Statement Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve. Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law. Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee. Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.### Why Join Us?We could list all the perks & benefits that are uniquely Topgolf, but we bet you prefer to hear what it's like to work here directly from Team Members. Have at it, Check out reviews, culture scores, awards, and so much more. Our Promises to our Team Members A PLAYFUL ENVIRONMENT where you can make new friends A SAFE PLACE where you can BE YOUR FULL SELF every day CLEAR DIRECTION and tools to do your job An opportunity TO LEARN & GROW To LISTEN & ACT when you speak up We will NEVER STOP IMPROVING Dealing with some stuff? We offer FREE Mental Health Benefits for everyone.