Hotline Worker, Welcome Services (Summer) (SY24-25)

Boston Public Schools; Boston (MA); On-site; USD 52,000; Full time

Job summary

Boston Public Schools is seeking a Hotline Worker for the Welcome Services during the summer. This role involves assisting families with registrations, providing customer service, and ensuring accurate information dissemination. Ideal candidates will have a high school diploma, strong communication skills, and the ability to multitask in a fast-paced environment.

Qualifications

• Resident of Boston.
• Typing speed of 40-50 words per minute.
• Effective verbal and written communication skills.

Responsibilities

• Assist families with registration and related activities.
• Provide accurate information about registration and school choice.
• Deliver superior customer service following Welcome Center standards.

Skills

Customer Service

Communication

Multitasking

Data Analysis

Education

High school diploma

Tools

Microsoft Office Suite

Google Docs

Excel

Aspen

Job description

Hotline Worker, Welcome Services (Summer) (SY24-25)

Join to apply for the Hotline Worker, Welcome Services (Summer) (SY24-25) role at Boston Public Schools.

Job Details

Position: Hotline Worker, Summer (Aug-Sep)
Terms: Temporary, $25.00/hour
Reports to: Senior Director, Welcome Services

About Boston Public Schools

Founded in 1647, Boston Public Schools (BPS) is the oldest public school district in the U.S., serving approximately 56,000 students from over 114 countries, with nearly 9,000 employees and an annual budget of $821 million. Recognized for excellence and diversity, BPS has received notable awards including the Broad Prize for Urban Education.

Role Summary

The Welcome Centers serve as hubs of information and communication for current, incoming, and prospective families. Hotline Workers will provide excellent customer service via email, in person, or phone inquiries, and may assist with in-person registrations during peak times.

Responsibilities

• Assist families with registration and related activities.
• Answer inquiries, research issues, and document complaints from parents, staff, and the community.
• Provide accurate information about registration, school choice, and assignment processes.
• Deliver superior customer service following Welcome Center standards.
• Use Aspen, BPS email, Google Docs, Excel, and other applications.
• Perform other duties as assigned, including in-person registration during peak periods.

Minimum Requirements

• Resident of Boston
• High school diploma
• Typing speed of 40-50 words per minute
• Ability to multitask in a fast-paced environment
• Proficiency with Microsoft Office Suite and data analysis tools
• Effective verbal and written communication skills
• Ability to interact with diverse populations
• Self-starter capable of working independently
• Availability to work outside usual hours, including evenings and weekends
• Legal authorization to work in the U.S. from day one

Preferred Skills

• Proficiency in additional languages such as Spanish, Cape Verdean, Portuguese, French, Arabic, Chinese, Somali, Vietnamese, Haitian Creole

Work Schedule

Positions are seasonal, with peak hours in January and from July to mid-September. Must meet Boston residency requirements. Salary details available on BPS website.

Additional Information

BPS adheres to nondiscrimination policies and provides accommodations per ADA requirements. For accommodations, contact [e-mail].