Hotline Provider (1st Shift)

Talbert House; Cincinnati (OH); On-site; USD 25,000 - 29,000; Full time

Job summary

Talbert House is hiring for a Hotline Provider (1st Shift) in Cincinnati, OH. The role involves delivering prevention and education services over the phone and in person, assessing caller needs, and linking to community resources.

This is a full-time, non-remote position based at 4531 Reading Road. Responsibilities include crisis intervention, documentation in the electronic health record, coordinating care referrals, and ensuring quality service delivery.

Qualifications

• Strong crisis intervention and caller assessment skills.
• Excellent verbal and written communication abilities.
• Ability to remain calm and compassionate with diverse callers.

Responsibilities

• Identify and assess caller needs.
• Provide crisis intervention, referrals and link to resources.
• Record service documentation accurately in EHR.
• Deliver prevention and education services.
• Facilitate referrals to appropriate levels of care.
• Develop and implement intervention goals and plans.
• Collect and evaluate program data for fidelity.

Skills

Crisis intervention

Verbal communication

Written communication

Call handling

Compassionate demeanor

Collaboration

Ethics & regulation

Education

High School diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Hotline Provider (1st Shift)

Full Time Client Services 4531 READING ROAD, Cincinnati, OH, US

19 days ago Requisition ID: 1777

Salary Range: $18.00 To $21.00 Hourly

Position Summary:

Responsible for providing prevention and education services in a variety of settings including on the phone. May implement prevention services over a varied group of topics including substance abuse, mental health, bullying, suicide and other areas as necessary.

Position Description:

• Identifies and assesses needs of callers/clients
• Provide crisis intervention, referrals and linkage to community resources
• Utilizes supportive techniques and/or educational methods that are appropriate to caller and topic
• Completes service documentation accurately and timely in electronic health record
• Provides both prevention and education services
• Facilitates referral to and/or provides appropriate level of care
• Develop, define and implement realistic and effective goals and plans for interventions
• Collect, track and evaluate program data for fidelity and service quality
• Adhere to professional standards as outlined by protocols, rules and regulations
• Other duties as assigned
• This is not a remote position

Required Knowledge, Skills and Abilities:

• Skill in prevention and education techniques and interventions
• Recognize unusual or threatening conditions and take appropriate action
• Effective verbal and written communication skills
• Ability to interact in a calm and compassionate manner
• Ability to collaborate/interact with wide variety of people
• Knowledge of code of ethics, conflict of interest and regulatory requirements
• Demonstrate professional speech and behavior
• Detach from client issues and view objectively

Job Requirements:

• High School diploma or GED
• Prefer experience in social services environment or related education

Essential Functions/Physical Demands:

• Positional: Driving in accordance with job duties assigned. Occasional standing and walking. Constant sitting.
• Gross Mobility: Rare climbing, or crawling. Infrequent balancing, stooping, kneeling, or crouching. Frequent to constant reaching and handling.
• Sensory: Rare tasting/smelling. Infrequent use of color vision. Occasional use of far visual acuity, depth perception, and field of vision. Frequent use of near and midrange visual acuity, and visual accommodation. Frequent to constant talking.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or on the basis of disability.