Hotel Valet Attendant - Madison, WI

Parking Management Company; Madison (WI); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Guest Service Associate to provide outstanding customer service in valet operations. This role involves safely parking and retrieving vehicles while ensuring a welcoming atmosphere for guests. You will be the first point of contact, responsible for creating a positive experience through professionalism and attention to detail. Ideal candidates will possess strong communication skills and a commitment to safety and customer satisfaction. Join a dynamic team where your contributions will enhance guest interactions and operational excellence in a lively environment.

Qualifications

• High school diploma or GED required; customer service experience preferred.
• Strong hospitality and communication skills are essential for this role.

Responsibilities

• Deliver exceptional customer service by parking and retrieving vehicles.
• Conduct vehicle inspections and maintain safety protocols.

Skills

Customer Service

Communication Skills

Hospitality

Adaptability

Dependability

Education

High School Diploma or GED

Tools

Personal Cell Phone

Job description

Job Details

Job Location: Madison WI - Madison, WI

Position Type: Full Time / Part Time

Education Level: None

Salary Range: Undisclosed

Travel Percentage: None

Job Shift: All Shifts

Job Category: Customer Service

Description

Job Title: Guest Service Associate
Department: Valet Parking Operations
Reports directly to: Guest Service Coordinator
Schedule: Full Time / Part-Time
Status: Non-Exempt
Compensation: $7.25 - $18.00 per hour PLUS daily Cash Tips
(Rates can vary by market / Tips based on service performance and customer interactions)

Position Summary:
The Guest Service Associate (GSA) delivers exceptional customer service by safely and efficiently parking and retrieving vehicles, ensuring a positive guest experience. As the first and last point of contact, this role creates a welcoming, professional atmosphere while following all safety and operational procedures.

Primary Objective:
The primary objective of the Guest Service Associate is to provide courteous, efficient, and safe valet services while ensuring the security of all vehicles. This includes warmly greeting guests, assisting with vehicle drop-off and retrieval, managing traffic flow, and addressing guest inquiries professionally. Valet Attendants are expected to follow all company policies, operate vehicles with care, and contribute to a seamless, high-quality guest experience.

Duties and Responsibilities:

1. Vehicle Inspections: Conduct vehicle damage inspections and document parking locations on claim tickets.
2. Safety: Safely and efficiently park and retrieve guest vehicles while adhering to proper key handling procedures. Follow all safety protocols to maintain personal and vehicle security.
3. Compliance: Maintain compliance with attendance and timekeeping policies, including clocking in/out for shifts and breaks and accurately reporting tips.
4. Housekeeping: Keep valet areas clean, organized, and presentable at all times.
5. Customer Service and Teamwork: Handle challenging situations with professionalism, resolve problems promptly, and ensure high-quality service. Balance individual responsibilities while fostering a positive team environment, supporting colleagues, and recognizing team accomplishments.
6. Attendance and Professionalism: Maintain regular attendance, adhere to company policies, and uphold PMC standards for safe and efficient parking operations. Arrive on time, in full uniform, and properly groomed before clocking in.
7. Additional Responsibilities: Perform other tasks as needed to support the company’s operational goals while remaining flexible and responsive to changing business needs.

Qualifications

Knowledge, Skills, and Abilities:

To succeed in this role, candidates must demonstrate the ability to meet all essential job duties with professionalism and consistency. Key qualifications include:

1. Education & Experience: High school diploma or GED required; customer service experience preferred; a positive, service-oriented attitude is essential.
2. Licensing: Valid driver’s license, reliable transportation, and an acceptable motor vehicle record (max three moving violations in three years). A clean background check is required.
3. Core Skills: Strong hospitality and communication skills; ability to provide exceptional guest service through professionalism and active listening.
4. Adaptability: Capable of adjusting to changing environments, managing priorities, and adhering to company policies.
5. Dependability & Safety: Reliable and punctual; committed to safety protocols and maintaining equipment properly.
6. Physical Requirements: Ability to stand, walk, and lift up to 50 lbs. for extended periods, in varying weather conditions. Professional appearance and schedule flexibility (including nights, weekends, and holidays) are required.
7. Work Environment: Includes both indoor and outdoor settings, often in dynamic and sometimes noisy conditions involving vehicles and public interaction.
8. Cell Phone Use: May require use of a personal cell phone for work-related communication, with reimbursement per company policy.

How to Apply:
If this opportunity aligns with your skills and interests, apply today by filling out our mobile-friendly company application. We look forward to hearing from you!

Pay Transparency:
PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.

Employee at Will:
Employment with PMC is on an at-will basis, meaning either the employee or the employer may end the employment relationship at any time, for any reason, with or without cause or notice, in accordance with applicable laws. A 120-day introductory period applies.

Equal Employment Opportunity (EEO) Statement:
Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.