Hotel Slot Specialist

Jamul Casino; Jamul (CA); Hybrid; USD 25,000 - 39,000; Full time

Job summary

Jamul Casino is seeking a proactive team member to deliver excellent guest service on the floor and assist with slot operations. You will handle tickets, cash, and communications with guests and supervisors while promoting the players’ club program.

The role involves troubleshooting slot machines, performing repairs, logging outages, and supporting marketing events. A gaming license and high school diploma are required, with strong emphasis on accuracy and safety.

Qualifications

• High school diploma or equivalent.
• Proficient in Microsoft applications.
• Able to handle multiple tasks, flexible and positive when adjusting to change.
• Ability to use small electronic handheld device to retrieve work assignments.
• Attention to detail and follow-through.
• Must be able to acquire and maintain appropriate gaming license.

Responsibilities

• Provide friendly, fast, and helpful customer service to guests and team members.
• Accurately cash tickets and break bills for Signature Club Guests.
• Maintain clear and open communications with guests and managers/supervisors.
• Be knowledgeable of players’ club and encourage guest participation.
• Respond to machine tilts, malfunctions and determine if maintenance is needed.
• Perform complex maintenance/repairs on slot machines.
• Accurately logs machine outages for Technical Leads.
• Fill ticket printers and stock ticket paper.
• Respond to machines with jackpot and determine if jackpot is valid.
• Work to build relationships with existing guests and foster relationships with new guests.
• Knowledgeable of slot machine payouts and basic functions of slot machines.
• Develop knowledge of all game functions and explain all games to guests.
• Count and verify wallet.
• Participate in and promote marketing events.
• Ability to use two-way radios and maintain professional radio etiquette.
• Meet department and company policy of uniform, appearance and grooming requirements.
• Meet attendance guidelines.
• Maintain cleanliness and organization of assigned work areas.
• Perform all job duties in a safe and responsible manner.
• Proactively serve non-alcoholic beverages to customers.
• Notify supervisor if you need assistance or observe suspicious activity.
• Assists with Slot Projects and EGM Moves.
• Attend all departmental and company training programs or meetings as directed.
• Must adhere to regulatory, department and company policies.
• Other tasks and responsibilities as assigned.

Skills

Customer service

Cash handling

Microsoft applications

Multitasking

Spanish/Tagalog language skills

Education

High school diploma or equivalent

Tools

Microsoft applications

Job description

The following and other duties may be assigned as necessary:

• Provide friendly, fast, and helpful customer service to all guests and team members.
• Accurately cash tickets and break bills for Signature Club Guests.
• Maintain clear and open communications with guests and managers/supervisors.
• Be knowledgeable of players’ club and encourage guest participation.
• Respond to machine tilts, malfunctions and determine if maintenance is needed.
• Perform complex maintenance/repairs on slot machines.
• Accurately logs machine outages for Technical Leads
• Fill ticket printers and stock ticket paper.
• Respond to machines with jackpot and determine if jackpot is valid.
• Work to build relationships with existing guests and work to foster relationships with new guests.
• Knowledgeable of slot machine payouts and basic functions of slot machines.
• Develop thorough knowledge of all game functions, to include all bonus features. Be able to explain all games to the guests.
• Count and verify wallet
• Participate in and promote marketing events.
• Ability to use two-way radios and always maintain professional radio etiquette.
• Meet departmental and company policy of uniform, appearance and grooming requirements.
• Meet attendance guidelines.
• Maintain cleanliness and organization of assigned work areas.
• Perform all job duties in a safe and responsible manner.
• Proactively serve non-alcoholic beverages to customers.
• Notify your supervisor if you need assistance, require additional help, or observe suspicious activity.
• Assists with Slot Projects and EGM Moves
• Attend all departmental and company training programs or meetings as directed.
• Must adhere to regulatory, department and company policies.
• Other tasks and responsibilities as assigned.

REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High school diploma or equivalent
• Must be proficient in Microsoft applications.
• Able to handle multiple tasks, flexible and positive when adjusting to change.
• Ability to use small electronic hand-held device to retrieve work assignments.
• Attention to detail and follow-through.
• Must be able to acquire and maintain appropriate gaming license.

CERTIFICATIONS

Team members must be able to qualify for licenses and permits required by federal, state, and local regulations.

• Ability to earn and maintain Gaming License.
• Valid Driver’s license.

PHYSICAL DEMANDS

The physical demands and working environment described here are representative of those that a team member encounters and must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• The team member is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls.
• The team member frequently is required to reach with hands and arms and talk or hear.
• Specific vision abilities required by this job include close vision, color vision, and peripheral vision.
• Speech is sufficient to make oneself heard and understood in person, in front of groups, in meetings, and over the telephone.
• Sufficient strength to exert up to 40 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 50 pounds occasionally.
• Must be able to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
• Team members could be exposed to an environment containing unrestricted second-hand tobacco smoke.
• Ability to read and communicate verbally in English. Written communication skills in in English may also be required. Additionally, Spanish and/or Tagalog language skills highly preferred.
• Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Preferred

High School Graduate or better.

Experience

Licenses & Certifications

Required

TIPS

Gaming License

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.