Hotel - Shuttle Driver

Knott's Berry Farm; Buena Park (CA); On-site; USD 24,000 - 30,000; Full time

Job summary

Knott's Berry Farm in Buena Park, CA seeks a Hotel Concierge/Front Office runner. You will greet guests, assist with luggage, and provide local information while driving shuttles and other vehicles as needed.

Requires a valid California Class B driver's license, ability to work nights, weekends, holidays, and a High School diploma. Prior guest-service experience (6 months to 1 year) preferred; drug and background checks may apply.

Qualifications

• High school diploma or GED is required.
• California Class B driver's license required.
• Flexibility to work nights, weekends and holidays.
• 1 year or less of guest-facing experience preferred.

Responsibilities

• Greet guests in a friendly, professional manner and assist with luggage.
• Drive hotel shuttles, vans, limousines, and other vehicles as needed.
• Provide local information, directions and transportation options to guests.
• Maintain cleanliness and safety in work areas associated with guest services.
• Ensure accurate handling of guest belongings and supplies.
• Assist with transfers, deliveries and front office runner tasks.
• Coordinate with front desk to ensure guest folio accuracy.
• Assist guests with services and respond to inquiries per Six Flags standards.
• Follow attendance, dress code, and safety guidelines; report issues to management.
• Meet scheduling and availability requirements including nights and holidays.

Skills

Guest service

Communication

Scheduling flexibility

Education

High School Diploma or GED

Class B Driver's License

Job description

Rate Is Dependent Upon Previous Experience Greets guests in a friendly, professional manner; unloads luggage, delivers luggage and guest items to rooms, and acts as a runner for the Front Office, as needed. All individuals will be required to maintain Class B licenses with passenger qualifications and valid DMV medical certificates, so as to be able to drive Hotel Shuttles, Vans, Limousines and other vehicles. These individuals will function as the Hotel Concierge and provide information on the local area and local attractions to guests.

Overview

$17.25 - $22.04 / hour

Rate Is Dependent Upon Previous Experience Greets guests in a friendly, professional manner; unloads luggage, delivers luggage and guest items to rooms, and acts as a runner for the Front Office, as needed. All individuals will be required to maintain Class B licenses with passenger qualifications and valid DMV medical certificates, so as to be able to drive Hotel Shuttles, Vans, Limousines and other vehicles. These individuals will function as the Hotel Concierge and provide information on the local area and local attractions to guests.

Responsibilities

• Greets guests in a friendly, professional manner; unloads luggage, delivers luggage to rooms, and acts as a runner for the Front Office, as needed.
• Drives Hotel Shuttles, vans, limousines, carts and other vehicles, including providing transportation for guests and also maintain vehicles.
• Supplies guests with travel information, such as transportation information, routes and schedules. Calls and/or arranges taxi service for guests.
• Maintains cleanliness of work location, completes property walks, and maintains cleanliness of the hotel perimeter.
• Maintains cleanliness of service vehicles and report issues and needs for services to management.
• Secures and arranges transfer of packages and other meeting supplies to appropriate areas. Tags articles, record information, and arrange for outgoing freight or packages for hotel guests.
• Arranges for cleaning, laundering, or repair of guests clothing and other items. Computes charges for services rendered such as guest laundry and communicates charges to the front desk for inclusion in guest folio.
• Provides guest service according to Six Flags standards when serving the guest or working with subordinates, including initiating guest interactions, answering questions and giving directions.
• Maintains cleanliness and safety in assigned work area and performs all duties in compliance with Six Flags Safety guidelines and requirements and reports all unsafe or unusual conditions to supervision.
• Meets scheduling availability requirements, including nights, weekends, and holiday periods to meet business needs.
• Meets Six Flags' attendance requirements as outlined in Six Flags' attendance policies.
• Adheres to Six Flags' Rules of Conduct including specific costuming and grooming standards as outlined in Employee Guidelines and other park/division specific policies and procedures.
• Other duties may be assigned.

Education

High School Diploma or GED

Experience

6 Mos ‑ 1 Year Related Experience

Minimum Age

At Least 18 Years of Age

Qualifications

• Must have a Class B California Driver's License
• 18 years of age or older
• Able to meet scheduling and availability policies and requirements
• At least one year's experience in a guest oriented position.
• Ability to work nights, weekends and holiday periods to meet business needs.
• Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law.
• Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law.

Certifications

Driver's License