Hotel Security Officer: Patrols, Safety & Guest Support

The Whitehall Hotel; Chicago (IL); On-site; USD 35,000 - 55,000; Full time

Job summary

The Whitehall Hotel in Chicago, IL is seeking a patrol/security role to monitor hotel premises and ensure safety and order across lobbies, corridors, and public areas. The candidate will follow standard operating procedures for unauthorized vehicles and assist with disturbances, theft, and emergencies.

Responsibilities include interviewing guests and staff, patrolling to detect fires and hazards, and preparing incident reports.

Qualifications

• Education/Experience: Hilton work experience preferred.
• One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Monitor and patrol lobbies, corridors, public rooms, and back parking lot
• Follow proper SOP regarding unauthorized vehicles on property
• Interviews guests and employees, and interrogates persons to detect infringements and investigate disturbances, complaints, thefts, vandalism, and accidents
• Patrol public areas to detect fires, unsafe conditions, and missing or inoperative safety equipment
• Warn or ejects troublemakers, address potential hostile situations and caution careless persons
• Notifies proper Emergency authority, entity whenever assistance is needed
• Obtain assistance for accident victimsWrites incident reports and attaches correct documentation
• Notify staff of presence of persons with questionable reputations
• Assist management and enforcement officers in emergency situations
• Communicate effectively with other employees and with management
• Administer the lost and found
• Performs other duties as assigned

Education

One year certificate from college or technical school

Job description

The Whitehall Hotel in Chicago, IL is seeking a patrol/security role to monitor hotel premises and ensure safety and order across lobbies, corridors, and public areas. The candidate will follow standard operating procedures for unauthorized vehicles and assist with disturbances, theft, and emergencies.

Responsibilities include interviewing guests and staff, patrolling to detect fires and hazards, and preparing incident reports.