Hotel Scheduling Assistant

Heart & Sail Tours; New Mexico; Remote; USD 65,000; Full time

Job summary

Join a forward-thinking travel company as a Virtual Hotel Scheduling Assistant, where you can work from home while managing room bookings and providing exceptional customer service. This role offers a unique opportunity to earn up to $65,000 annually in commission while being part of a dynamic and supportive team. You will coordinate reservations, communicate with guests, and ensure smooth hotel operations, all while enjoying travel perks and flexible hours. If you are organized, detail-oriented, and passionate about hospitality, this position is perfect for you to thrive in a rewarding and engaging environment.

Benefits

Flexible Hours

Travel Perks

Work from Home

Training and Support

Qualifications

• High school diploma required; hospitality training is a plus.
• Experience in hotel operations preferred but not mandatory.

Responsibilities

• Manage hotel bookings, schedules, and reservations effectively.
• Provide excellent customer service and resolve guest inquiries.

Skills

Customer Service

Communication

Problem-Solving

Organizational Skills

Multitasking

Education

High School Diploma

Hospitality or Hotel Management Training

Tools

Hotel Booking Systems

Property Management Software

Microsoft Office Suite

Job description

As a Virtual Hotel Scheduling Assistant, you will work from home to support hotel operations by managing room bookings, schedules, and reservations. This offers an opportunity to earn up to $65,000 annually in commission. You will ensure efficient and organized hotel operations while providing excellent customer service to guests and clients.

About Us: We are a leading travel company, specializing in creating unforgettable vacation experiences. Our business is built on partnerships with award-winning suppliers, ensuring our clients have access to the best deals and experiences around the world. We are currently seeking a Hotel Scheduling Assistant to join our team. This is a fantastic chance for individuals looking to work from home, enjoy travel perks, and be part of a dynamic and supportive team.

Responsibilities:

1. Coordinate and manage hotel room bookings and reservations, including check-ins, check-outs, and room assignments.
2. Communicate with guests via phone, email, or online platforms to confirm reservations, address inquiries, and assist with special requests.
3. Update and maintain the hotel's booking system with accurate and up-to-date information regarding room availability, rates, and promotions.
4. Work closely with hotel staff, including front desk agents, housekeeping, and management, to ensure smooth check-in and check-out processes for guests.
5. Handle guest inquiries, complaints, and feedback professionally and promptly, resolving issues to ensure guest satisfaction.
6. Assist in managing group bookings, events, and special occasions, coordinating room allocations and logistics as needed.
7. Monitor and manage room inventory, optimizing occupancy and revenue through strategic pricing and promotions.
8. Collaborate with sales and marketing teams to promote hotel offerings, packages, and discounts to maximize bookings and revenue.
9. Prepare daily, weekly, and monthly reports on room occupancy, revenue, and guest feedback for management review.
10. Stay updated on hotel policies, procedures, and industry trends to provide accurate information and excellent service to guests.

Minimum Requirements:

1. High school diploma or equivalent; additional education or training in hospitality or hotel management is a plus.
2. Previous experience in hotel operations, front desk, reservations, or a related role preferred but not required.
3. Proficiency in using hotel booking systems, property management software, and Microsoft Office Suite.
4. Excellent communication and customer service skills, with a friendly and professional demeanor.
5. Strong organizational skills and attention to detail, with the ability to multitask in a fast-paced environment.
6. Problem-solving abilities and the capacity to handle guest inquiries and complaints effectively.
7. Ability to work independently and collaborate with team members virtually.
8. Flexibility to work varying hours, including evenings, weekends, and holidays, based on hotel needs.
9. Knowledge of hotel operations, room types, rates, and hospitality industry standards.

This is a virtual position, allowing you to work from home and manage hotel scheduling tasks virtually. Flexible hours may be required to accommodate hotel operations and guest needs. Training and support will be provided to help you succeed in your role as a Virtual Hotel Scheduling Assistant.

Join us in this rewarding chance to earn up to $65,000 yearly in commission while contributing to the success of our hotel operations and providing excellent service to guests!