Hotel Sales & Catering Manager - Doubletree Naples

Guest Services Inc; United States; On-site; USD 50,000 - 61,000; Full time

Job summary

Guest Services, Inc. is seeking a Hotel Sales & Catering Manager to drive group, meeting, and event business while cultivating strong client relationships and delivering exceptional service from inquiry to event execution.

The role focuses on maximizing hotel revenue and ensuring memorable guest experiences, with responsibilities spanning proposal creation, contract negotiation, and coordination with hotel departments to ensure flawless event delivery.

Qualifications

• High School Diploma or GED required.
• Bachelor’s or Business Degree preferred.
• Computer proficiency with MS Word, Excel, and Outlook.
• Demonstrated talent for interacting with a wide variety of people.
• Ability to organize and coordinate multiple priorities; work as a team leader; problem-solve.
• Strong customer service abilities; actively looks for ways to assist customers and coworkers.
• Ability to travel and work weekends when required.

Responsibilities

• Respond to inquiries, prepare proposals, and negotiate contracts.
• Coordinate event details with clients and hotel departments, ensuring seamless execution of events and post-event follow up.
• Solicits new business from assigned accounts and leads sent through internal referral mechanisms.
• Manage account service through quality checks and other follow-up.
• Respond to client inquiries and feedback in a timely manner.
• Identify and resolve client concerns.
• Create contracts and agendas, updating and distributing as needed, plus additional administrative tasks.
• Coordinate hotel staff to prepare for or facilitate functions.

Skills

Customer service

Team leadership

Communication

Problem solving

Multitasking

Education

High School Diploma or GED

Bachelor’s or Business Degree preferred

Tools

MS Word

MS Excel

Outlook

Job description

Compensation Amount: 55,000.00 USD Annual Job Summary: The Hotel Sales & Catering Manager is responsible for driving group, meeting, and event business while building strong relationships with clients and delivering exceptional service from initial inquiry through event execution. This role plays a key part in maximizing hotel revenue while ensuring memorable guest experiences.

Job Description:

ESSENTIAL FUNCTIONS

• Respond to inquiries, prepare proposals, and negotiate contracts.
• Coordinate event details with clients and hotel departments, ensuring seamless execution of events and post-event follow up.
• Solicits new business from assigned accounts and leads sent through internal referral mechanisms.
• Manage account service through quality checks and other follow-up.
• Respond to in a timely manner to client inquiries and feedback.
• Identify and resolve client concerns.
• Create contracts, BEOS, agendas, updating and distributing as needed, as well as additional administrative functions.
• Answer phones and field questions from potential clients.
• Send appropriate information to them in a timely manner.
• Coordinate hotel staff to accomplish the work required to prepare for or facilitate function.
• Maintain complete and up-to-date information in Sales Systems.
• Understands the overall market (i.e. competitors' strengths and weaknesses, economic trends, supply and demand etc.) in order to sell effectively against the competition.
• Conducts site inspections for customer accounts when appropriate.
• Serve as a liaison with organizations, and other national and local business organizations; attending appropriate networking events sponsored by these organizations to prospect for new business.
• Proficient in understanding all attributes of the guest suites and configurations, meeting room sets and capabilities.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• High School Diploma or GED required.
• Bachelor’s or Business Degree preferred.
• Computer proficiency with the ability to utilize MS Word, Excel, and Outlook.
• Demonstrated talent for interacting with a wide variety of people.
• Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve.
• Strong customer service abilities; actively looks for ways to assist customers and coworkers.
• Ability to travel and work weekends when required.

PHYSICAL AND MENTAL REQUIREMENTS

Ability to sit at a desk in front of a computer for the entire work day. Ability to stand and/or walk for an entire work day. Reading and writing work-related documents in English. Constantly communicates and receives verbal communication with other employees. Lifting, carrying, and pushing up to 15 lbs. occasionally, up to 30 lbs. seldom. Occasionally stoop, kneel, or crouch. Use hands and arms to reach for, grasp, and manipulate objects. Frequent local and national travel required.

EQUIPMENT USED

Typical office equipment (computer, phone system, fax, copiers, scanners, among others).

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.