Hotel Room Attendant

Spokane Tribe Resort & Casino; Airway Heights (WA); On-site; USD 32,000 - 42,000; Full time

Job summary

Spokane Tribe Resort & Casino is seeking a detail-oriented housekeeping team member to clean guest rooms, restock supplies, and maintain high cleanliness standards. The role emphasizes hospitality, safety procedures including biosafety training, and effective communication with guests and other teams.

Responsibilities include making beds, checking room appliances, handling lost-and-found items, and ensuring rooms are ready for guests. Flexibility for various shifts is important.

Qualifications

• Must be at least eighteen (18) years of age.
• Prior hotel housekeeping experience, preferred.
• Excellent time management and organizational skills.

Responsibilities

• Cleaning guest rooms including dusting, sanitizing, vacuuming, and trash disposal.
• Making beds and restocking linens and room supplies.
• Follow procedures for entry into guest rooms and ensure vacancy before entering.
• Handle Bio-Hazard materials per department procedures and complete training.
• Resolve room issues in cooperation with maintenance teams before turnover.
• Restock and organize carts, respond to guest requests and queries.
• Report maintenance issues or safety hazards and protect guest confidentiality.
• Perform other duties as assigned.

Skills

Cleaning

Guest service

Time management

Communication

Job description

Position Summary

This position is responsible for cleaning guest rooms, restocking supplies and replacing dirty linens with clean items; self-inspecting rooms and making certain that all work meets cleanliness standards. This position will emulate a positive, upbeat, and hospitable demeanor in order to deliver outstanding and rewarding experiences.

Essential Duties And Responsibilities

• Cleaning guest rooms including but not limited to dusting, polishing, sanitizing, vacuuming, mopping, and disposing of trash and waste.
• Making beds, changing, and restocking linens
• Restock room supplies such as drinking glasses, soaps, shampoos, writing supplies, and wet bar/kitchen.
• Follow procedures set by hotel management for proper entry into guest rooms and ensuring vacancy before entering.
• Proper handling of Bio-Hazzard material according to department procedures.
• Attend all Bio-Hazzard training and certification.
• Fix any room issues discovered during the cleaning process. Ensure room issues are always resolved before the room is changed to vacant inspected. Follow-up as necessary with other teams/departments including Maintenance and Preventive Maintenance teams to ensure room issues are resolved.
• Find resolution to problems, if possible, before passing them on to supervision or management.
• Maintain compliance with Lost and Found items handling according to current SOPs.
• Inspect and turn mattresses regularly.
• Store all dirty laundry in line with company policy.
• Check all appliances in rooms are in working order.
• Realign furniture and amenities according to the prescribed layout.
• Respond to guest queries and requests.
• Respond to calls for housekeeping problems such as spills, and broken glasses.
• Deliver any requested housekeeping items to guest rooms.
• Organize and restock the cart at the end of the shift.
• Ensure confidentiality and security of guest rooms.
• Follow all company and applicable regulatory safety and security procedures.
• Report any maintenance issues or safety hazards.
• Observe and report damage of hotel property.
• Perform all other duties as assigned.

Position Summary

This position is responsible for cleaning guest rooms, restocking supplies and replacing dirty linens with clean items; self-inspecting rooms and making certain that all work meets cleanliness standards. This position will emulate a positive, upbeat, and hospitable demeanor in order to deliver outstanding and rewarding experiences.

Essential Duties And Responsibilities

• Cleaning guest rooms including but not limited to dusting, polishing, sanitizing, vacuuming, mopping, and disposing of trash and waste.
• Making beds, changing, and restocking linens
• Restock room supplies such as drinking glasses, soaps, shampoos, writing supplies, and wet bar/kitchen.
• Follow procedures set by hotel management for proper entry into guest rooms and ensuring vacancy before entering.
• Proper handling of Bio-Hazzard material according to department procedures.
• Attend all Bio-Hazzard training and certification.
• Fix any room issues discovered during the cleaning process. Ensure room issues are always resolved before the room is changed to vacant inspected. Follow-up as necessary with other teams/departments including Maintenance and Preventive Maintenance teams to ensure room issues are resolved.
• Find resolution to problems, if possible, before passing them on to supervision or management.
• Maintain compliance with Lost and Found items handling according to current SOPs.
• Inspect and turn mattresses regularly.
• Store all dirty laundry in line with company policy.
• Check all appliances in rooms are in working order.
• Realign furniture and amenities according to the prescribed layout.
• Respond to guest queries and requests.
• Respond to calls for housekeeping problems such as spills, and broken glasses.
• Deliver any requested housekeeping items to guest rooms.
• Remove room service items.
• Organize and restock the cart at the end of the shift.
• Ensure confidentiality and security of guest rooms.
• Follow all company and applicable regulatory safety and security procedures.
• Report any maintenance issues or safety hazards.
• Observe and report damage of hotel property.
• Perform all other duties as assigned.

GENERAL CONDITIONS

• Must have the ability to adapt to different situations and change in work processes to accommodate guest needs.
• Demonstrate the ability to take constructive feedback.
• Good communication skills both written and verbal. Read, write, and speak English with general working fluency.
• Demonstrate excellent listening skills to ensure meeting guests' needs.
• Knowledge of, and willingness to learn, new cleaning methods.
• Excellent guest service skills, reliability, organizational skills, integrity, and honesty as well as high energy levels.
• Interact appropriately and effectively with guests, management, other team members, and outside contacts.

Job Qualifications

• Must be at least eighteen (18) years of age.
• Prior hotel housekeeping experience, preferred.
• Excellent time management and organizational skills.
• Detail oriented.
• Schedule flexibility, must be willing and able to work all shifts, nights, overnights, weekends and holidays.

Obtain and maintain a valid Gaming license.