Hotel Receptionist

Aimbridge Hospitality; Illinois; On-site; USD 30,000 - 40,000; Full time

Job summary

Aimbridge Hospitality is seeking a full-time receptionist at the Mercure Livingston Hotel. This role requires someone enthusiastic about guest experience, with a strong personality and flexibility to work varied shifts, ensuring guests feel welcomed and valued. As part of a global hospitality brand, you will also enjoy various employee benefits.

Benefits

Hotel discounts portfolio wide

Up to 50% discount on food & beverage and spa

Wagestream for financial stability

24/7 access to employee assistance programme

Uncapped incentives

Staff Parking

Qualifications

• Passionate about guest experience.
• Strong personality and flair for hospitality.
• Must be flexible to work morning, evening, and weekends.

Responsibilities

• Handle check-in and check-out for guests.
• Maximise room occupancy through up-selling techniques.
• Ensure compliance with hotel security, health and safety regulations.

Skills

Exceptional guest experience

Flexibility

Personality

Communication

Job description

Aimbridge Hospitality EMEA are seeking a receptionist to join the team at Mercure Livingston Hotel on a full time basis. Please note that we will only be accepting applicants who are age 18 or above and are flexible to work mornings and evenings, including weekends.

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts across the world. We work with big brands such as Hilton, Accor, Marriot and IHG as well as small independent hotels and everything in between.

What is in it for you?

As part of the Aimbridge team, you will have access to a suite of benefits that include

• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 24 / 7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions
• Staff Parking

A day in the life of…

As Receptionist, you will be the first and last point of contact for our guests, ensuring a smooth check in / out process for all. Ensure the Front Office Manager is kept fully aware of any relevant feedback from guests and other departments. Maximise room occupancy and use up-selling techniques to promote hotel services and facilities. Comply with hotel security, fire regulations and all health and safety legislation.

Based in the Mercure Livingston Hotel, you will be part of a team of passionate people who know that being the best doesn’t always mean working around the clock.

What do we need from you?

To be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards.

At Aimbridge we believe personality is key, so it goes without saying that you will have bags of personality and a real flair for hospitality.

Please note that we will only be accepting applicants who are age 18 or above and are flexible to work mornings and evenings, including weekends.