Hotel Pool Security Seasonal

Omni Hotels & Resorts; Louisville, Port Townsend (KY, WA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality seeks a dedicated Security Officer to ensure a safe and secure environment for guests and staff. This role involves patrolling the property, assisting guests and associates, and managing safety protocols. If you have a passion for customer service and safety, along with the ability to handle various situations calmly, this position offers a dynamic work environment where your contributions will be valued. Join a team that prioritizes guest experience and safety in a vibrant hotel setting.

Qualifications

• Minimum one year in security/loss prevention or customer service.
• First Aid and CPR certified or willing to be trained.

Responsibilities

• Patrol hotel property to ensure safety of guests and employees.
• Assist sick/injured guests and maintain accurate records.

Skills

Customer Service

Communication Skills

Problem-Solving

First Aid and CPR Certification

Stress Management

Education

High School Diploma

Job description

Location

Reflecting the past, present and future of our vibrant Kentucky town and inspired by the city’s rich history and authentic character, the Omni Louisville transforms one of the city’s most significant urban blocks into a unique and vibrant mixed-use environment offering hotel guests, residents and locals a chance to connect and enjoy the best of a great city.

The hotel is a prominent landmark against the Louisville skyline, glistening during the day and glowing at night, with the iconic glassy ends of the 612-room hotel. The hotel pool and rooftop bar, designed for seamless indoor and outdoor integration, allows guests to rest, relax, and socialize with downtown Louisville as the backdrop. The essence of Louisville is woven throughout with interior design blending elements of the city’s heritage, culture, and character, felt everywhere from the hotel restaurants to a featured bourbon bar, to the hotel’s Speakeasy and bowling alley.

Guests can also enjoy a dynamic 20,000 square foot urban food hall and market connected to the hotel lobby. Transforming Liberty Street into a pedestrian thoroughfare, the market serves as a community gateway for hotel guests and locals alike, inviting the neighborhood in with the smells of freshly brewed Heine Brothers’ coffee, baked bread, and smoked barbecue.

Job Description

This position ensures that all hotel guests, associates, and hotel property are maintained in a safe and secure environment.

Responsibilities

• Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.
• Answer house calls to assist both guests and associates with respect to safety, security, and hotel operations.
• Initiate and follow-up with all investigations of crimes committed against property and persons.
• Assist sick/injured guests or associates, ensuring all documentation, reporting, and witness statements are completed in a timely manner.
• Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion, and ensure appropriate follow-up with guests, visitors, and employees, documenting all contacts.
• Maintain accurate records including camera monitoring, shift activity logs, codebooks, and employee/guest interactions.
• Monitor and distribute visitor and vendor access to the property by distributing visitor badges.
• Perform frequent bag checks for associates leaving the property.
• Escort and interact with special guests requiring privacy when entering/exiting the hotel through heart of the house areas.
• Maintain confidentiality when dealing with sensitive guest or associate issues.
• Assist supervisor or director in checking alarm systems, safety and fire alarm systems, and closely monitor security of building doors, service areas, delivery areas, and grounds.
• Assist hotel management in emergency situations by knowing all hotel safety procedures and leading/directing guests and associates to safety.
• Assist with supervision of pool area, capable of working in all weather conditions, indoors and outdoors.
• Perform other duties as assigned by LP and Rooms Division Management.

Qualifications

• Minimum one year security/loss prevention experience and/or customer service role with consistent guest interaction and resolution responsibilities.
• Must be First Aid and CPR certified and/or willing to receive such training.
• Ability to clearly and pleasantly communicate verbally and in writing in English with guests, management, and co-workers, including via email, telephone, and two-way radio.
• Ability to handle stressful situations calmly and professionally.
• Ability to prioritize, organize, and follow up on guest requests and needs in a fast-paced environment.
• Excellent customer service, service recovery, and problem-solving skills.
• Must be able to reach various areas of the hotel rapidly if necessary.
• Strong verbal and written communication skills, with the ability to complete incident reports and participate in investigations.
• Maintain confidentiality and exercise sound judgment when handling sensitive matters.
• Ability to work a variety of shifts, including weekends and holidays.
• Ability to work indoors/outdoors in extreme temperatures, assisting with supervision of pool activity as assigned.
• Physical ability to move, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance, including bending, reaching overhead, kneeling, and using stairs. Ability to stand, walk, or sit for extended periods or entire shifts.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available via provided links. For applicants needing assistance, please contact [e-mail].