Hotel PBX Operator

Pueblo of Pojoaque Corporations; New Mexico; Presencial; USD 23.000 - 32.000; Jornada completa

Descripción de la vacante

Pueblo of Pojoaque Corporations seeks a Front Office Clerk to act as the central communication hub for a hotel, handling all calls, guest requests, and multi-department dispatches. Responsibilities include call handling, guest wake-ups, room service coordination, and safety communications.

Proficiency with PBX and property software (Opera or Synergy) is required. Requirements: High School Diploma or GED and 6–12 months of customer service/front-desk experience; must be 18+; weekend and overtime

Formación

• High School Diploma or GED is required.
• 6 months to 1 year of customer service/front-desk experience preferred.
• Must be at least 18 years old.

Responsabilidades

• Answer incoming calls promptly and transfer to appropriate departments.
• Log and process guest requests, wake-up calls, and room service or amenities.
• Dispatch maintenance, housekeeping, bell staff, or security as needed.
• Monitor communications and act as information point for property services.
• Maintain accurate messages and logs, ensuring guest satisfaction.

Conocimientos

Call Handling

Customer Service

Multitasking

Educación

High School Diploma or GED

Herramientas

PBX switchboard

Opera

Synergy

Descripción del empleo

• Base Pay $20.00 / Hour
• Employee Type Full Time - Non Exempt
• Manage Others No

Contact information

• Phone [phone]
• Email [e-mail]

Description

REPORTS TO: Front Office Manager

DEPARTMENT: Front Office

FLSA STATUS: This is a full-time, hourly, non-exempt position

JOB PURPOSE: serves as the central communication hub for a hotel, managing all internal and external phone calls, guest requests, and multi-department dispatches.

ESSENTIAL FUNCTIONS:

• Call Handling & Routing: Answer incoming phone calls promptly (typically within 3 rings), use proper telephone etiquette, and transfer calls to guest rooms, staff, or departments.
• Guest Request & Dispatch: Log and process guest inquiries, wake-up calls, and room service or amenity requests. Dispatch maintenance, housekeeping, bell staff, or security/engineering to resolve issues.
• Central Communication Hub: Act as the information point for property amenities, local directions, and hotel services, while monitoring two-way radios and digital/text messaging platforms.
• Emergency & Safety Coordination: Manage emergency communication lines, handle panic or fire alarms, and initiate safety and security protocols.
• Administrative & Follow-Up: Record accurate messages, conduct follow-up calls with guests to ensure satisfaction, and update system logs or VIP reports.
• Clear, pleasant verbal and written communication in English (multilingual skills often a plus).
• Proficiency with PBX switchboard consoles, multi-line systems, and property management software (such as Opera or Synergy).
• Ability to multi-task in a fast-paced environment and remain calm during high-stress or emergency situations

REQUIRED EDUCATION OR COMBINATION OF EDUCATION AND EXPERIENCE:

• High School Diploma or GED.
• 6 months to 1 year of customer service, call center, or front-desk/switchboard experience (luxury hotel experience preferred)
• Must be at least 18 years of age.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:

• Office/Hotel setting; Shift work; Required to work weekends, holidays, and overtime
• Exposure to cigarette smoke and noise.
• Occasional lifting, carrying, pushing, and pulling up to 50 lbs.
• May be required to travel.

DISCLAIMER STATEMENT: This job description lists the primary duties and responsibilities required of the employee. An employee to perform tasks other than those listed to meet business needs.