Hotel Operations Support Executive

Trafla Solutions Pvt. Limited (subsidiary of Routespring.inc); United States; Remote; USD 35,000 - 50,000; Full time

Job summary

A company is urgently hiring 2 Hotel Operations Support Executives to enhance post-booking hotel support. Responsibilities include confirming billing information with hotels, following up on guest folios, and resolving payment-related issues. Ideal candidates should have voice calling experience, strong communication skills, and a basic understanding of hotel booking processes.

Benefits

Remote work flexibility

Qualifications

• Prior voice calling experience in travel, hospitality, or customer support environments.
• Excellent spoken and written communication skills in English.
• Ability to work independently in a remote setting.

Responsibilities

• Make proactive outbound calls to hotels to confirm CCA acceptance.
• Follow up with hotels to collect folios and verify charges.
• Handle and resolve hotel or payment-related escalations.

Skills

Voice calling experience

Excellent communication skills

Attention to detail

Tools

Zoho Desk

GDS

Job description

Position Overview:

We are urgently hiring 2 Hotel Operations Support Executives to strengthen our post-booking hotel support process. This role is crucial for ensuring smooth payment confirmations and timely resolution of billing issues, directly impacting guest experience.

Key Responsibilities:

• Make proactive outbound calls to hotels before guest check-in to confirm CCA (virtual card) acceptance and ensure all billing instructions are set up correctly.
  
• Follow up with hotels after guest checkout to collect folios and verify charges, ensuring timely and accurate documentation.
  
• Communicate professionally with hotel teams including front desk, reservations, and accounting departments.
  
• Handle and resolve hotel or payment-related escalations with a strong understanding of customer service workflows.
  
• Maintain accurate records of all interactions and updates in internal tools like Zoho Desk and tracking spreadsheets.
  

Requirements:

• Prior voice calling experience, preferably in travel, hospitality, or customer support environments.
  
• Excellent spoken and written communication skills in English.
  
• Basic understanding of hotel booking processes, guest folios, and virtual card (CCA) payments is preferred.
  
• Comfortable making outbound calls and following up persistently with hotel staff.
  
• Ability to work independently in a remote setting with strong attention to detail.
  

Additional Information:

• Remote work with proper setup (laptop, internet, quiet space).
  
• Must be able to join immediately or at short notice.
  
• Experience with tools like Zoho Desk, GDS, or internal CRMs is a plus.